How to Review Completed Orders on Mercury Network®

Overview

When a vendor delivers a completed appraisal report in Mercury Network®, the order automatically moves to In QC - Level One. Review the order to complete quality control, escalate it to another QC level, accept the report, request vendor revisions, and configure delivery to the VMP Client, additional recipients, or the borrower.

How to review and manage completed appraisal orders

1. In the top navigation menu, click Orders.

2. In the Active Order Folders section, click In QC - Level One to open the queue.

3. Open the completed order in the In QC - Level One status to begin your review.

4. Select one of the following paths depending on your review findings:

   1. To escalate the order to a higher level of Quality Control:

      1. On the toolbar, click Set Status.

      2. Select the intended QC escalation level, such as Escalate to QC - lvl 2 or Escalate to QC - lvl 3, from the list.

   2. To accept the report as-is and mark the order as completed:

           i. Select Accept this report as-is and mark the order as completed to confirm you are ready to accept the report.

           ii. Click Attach client documents and select each document that you want to include along with the PDF of the completed report to attach client-uploaded files.

           iii. Enter separate comments in the Comments to client and Comments to vendor fields to send targeted feedback.

   3. To request that the vendor make revisions to the report:

      1. Select Request vendor make revisions to this report.

      2. Enter the specific revision details that the vendor needs to complete the report in the Comments to vendor field.

      3. Select Update status on the VMP Client order and notify client if you want to notify your client about the revision request.

      4. Click OK to submit the revision request.

5. Configure the Completed order attachment options to control email delivery:

   1. Select Attach completed appraisal and client documents to the completion notification sent to the VMP Client if you want to include the report PDF and other documents in the email notification sent to the client.

   2. Select Attach completed appraisal and client documents to the completion notification sent to additional recipients if you want to attach these documents to email notifications sent to additional recipients.

   3. Enter multiple email addresses, separated by a semicolon, in the Additional recipients field to deliver the completion notification to other parties.

      Note: Emailing a completed appraisal report as an attachment is not secure and may create lender compliance risks.

6. Configure the SureReceipts options to deliver the report to the borrower:

   1. Select E-mail a copy of the report to the borrower at and enter the borrower's email address. The system automatically populates the email address from the appraisal order, but you can enter additional email addresses separated by a semicolon.

   2. Enter any remarks in the Comments to borrower field to include them in the secure message and click OK.

      Note: SureReceipts does not attach the appraisal report to the email. The recipient receives instructions for securely retrieving the report, which helps protect nonpublic information.

Outcome

After you complete the review, the appraisal order follows the option you selected. Mercury Network can escalate the report to another QC level, mark the order complete, send a revision request to the vendor, notify the VMP Client or additional recipients, or provide the borrower with secure report-retrieval instructions. These options support a controlled quality-control process and an accurate order history.