How to Send Messages in the Order Workspace on Mercury Network®

Overview

Use the Mercury Network® Order Workspace to send messages directly to the appraiser assigned to an appraisal order. For double-blind orders, select a predefined message. For orders that are not double-blind, enter a custom message to support clear, compliant communication.

How to send a message to an appraiser

1. In the left navigation panel, click the status folder containing the order.

2. In the order list, double-click the order to open Order Details.

3. In the Order Workspace toolbar, click Message.

4. Complete one of the following actions:

   1. If using double-blind ordering: Select a predefined message, then click OK to send.

   2. If not using double-blind ordering: Type a message into the text box, then click OK to send.

Note: You can also send messages from Order Management or while updating the order status.

Outcome

After you send the message, the assigned appraiser receives it through the appraisal order. Mercury Network uses either the selected predefined message or your custom message based on the order’s double-blind settings, helping maintain timely communication and compliance requirements.