Overview of the Order Details Workspace on Mercury Network®

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Overview

The appraisal order details dashboard provides a comprehensive view of an individual order, including its status, history, and associated documents. You can use this dashboard to manage files, communicate with vendors, and review special instructions from a single centralized page. This helps streamline order management and ensure all parties have access to real-time updates.


Navigating the Order Details

Accessing the Order Details

  1. Double-click the order from the table.

or

  1. Select the order from the table.

  2. Click View Order.

  • Appraisal Order Details: You can view high-level information such as the order status, client details, order date, loan details, product type, and client instructions.

  • Toolbar Actions: You can execute primary tasks using the toolbar options:

    • Send Message: Send direct message updates regarding the order.

    • Attach Documents: Upload and submit additional files to the order record.

    • Other Actions: Access a drop-down menu to place orders on hold, request revisions, duplicate, or cancel orders.

    • Print: Generate a print-ready summary of the order details.

  • Map: You can view the property location on an interactive satellite map to confirm geographic details.

  • Documents: You can view, open, and delete files associated with the appraisal, including invoices, compliance documents, and reports.

  • History: You can track all activities, updates, messages, and status changes in a chronological history log.

  • Inspection Contacts: You can view and manage contact details for the individuals responsible for coordinating the property inspection.

  • Special Instructions: You can view specific constraints, guidelines, or instructions provided by the client for the appraisal process.