Overview
When a vendor conditionally declines an order, it means they are requesting a change to the fee or due date before accepting. Mercury Network® provides a clear workflow for reviewing these requests and choosing how to respond so the order can move forward.
When you place an order, the vendor you select may conditionally decline it pending an adjusted fee or due date. If this happens, you'll receive a notice about the conditionally declined order and must respond to the order in Mercury. To do so:
Click Conditionally Declined in the status list on the left.
Find the order in the list of open orders and double-click it.
Select one of the responses at the top of the screen and click OK. Responses include:
Agree - Accept the proposed fee and due date
Conditionally Agree - Continue "haggling" about the due date and fee. Be sure to update the due date or fee if you mark this option.
Reassign - If you select this option, you must select a new vendor and accept the payment terms for that vendor.
Outcome
After completing these steps, you will be able to locate conditionally declined orders and respond by accepting the proposed changes, negotiating new terms, or reassigning the order to a different vendor. This ensures orders are resolved quickly and continue progressing without unnecessary delay.