Overview
When a vendor requests a modification to an accepted order, such as a change to the fee, due date, job type, or payment method, the order cannot proceed until you respond. Mercury Network® provides a clear way to review the requested changes and decide how to handle them.
After accepting an order, the vendor may determine that there needs to be some change to the order. This change can affect the job type, due date, fee, or payment method. When the vendor changes the status to Modification Requested you will receive a notification, and must respond for the order to continue.
If you receive a notice that one of your orders has a status of Modification Requested:
To view the order for which modification was requested, click the Modification Requested folder on the left.
Now you'll be viewing any orders for which modification has been requested. Double-click on any order to view the details.
In the history of the order, you will see when the modification was requested, what changes were made, and the appraiser's reason for the changes.
If the order is not double-blind, choose whether you agree or do not agree to the modification, then type any comments regarding your decision in the Comments field. If the order is double-blind, you'll still choose whether you agree or do not agree. But, if you agree, you will not be able to type any comments, and if you do not agree you will need to choose from a list of pre-written responses.
When you are satisfied with your response, click OK. The order will now have a status of "In Progress" and the appraiser will receive a notification that the modification has been approved or declined.
Outcome
After completing these steps, you will be able to review modification requests, understand what changes were proposed, and approve or decline them based on your ordering rules. This ensures the order moves forward correctly and that both you and the vendor are aligned before work continues.