Investigate Order Details Overview on Collateral Investigate™

The primary loan, borrower, and property characteristics located in the top section of the page:  

• Loan # / Order ID: Unique transaction records.

• Property physical address: Physical location of the subject asset.

• Borrower / Loan Details: Borrower and Loan details. Identify key file data such as the Borrower Name, Service provider, and Loan information.

• Property Information: Examine physical property attributes extracted from the appraisal, including the Property Type, Year Built, Rooms (beds/baths), and GLA (Gross Living Area).

• Key Transaction Dates: Monitor milestone dates and timelines associated with the loan's progress in the top-right section of the header.

  Note: These dates will only display if they are being used in the fulfillment platform.

Examine the risk metrics and rule results in the summary to evaluate potential valuation risks:

• CU risk score (Fannie Mae’s Collateral Underwriter score): Analyze conformity and quality.

• LCA risk score (Freddie Mac’s Loan Collateral Advisor score): Assess eligibility and risk.

• Cotality appraisal score: Review pre-check results used by independent lenders and Appraisal Management Companies (AMCs) prior to submission.

• Total findings: Review the rule count to determine the number of dynamically generated rules for your file.

• Flagged findings: Identify the number of active rules that require a decision.

• Findings addressed: Monitor the number of findings that have already been decisioned.

• View findings: Select the button to open the Review Findings screen and address specific rules directly.

Note: Refer to Collateral Investigate's scoring documentation for details on scoring logic changes introduced with the UAD 3.6 data architecture.

Select the Received date menu in the top-right corner of the screen to toggle between historical versions of the same appraisal. Choose a specific revision date from the list to display its corresponding scores and findings.

Select the Previous orders tab to view historical valuations associated with the same property address:

• Review the prior valuation table to analyze key transaction details:

  • Locate the Loan # column to identify the previous loan number.

  • Examine the Review completed date to see when the prior review was finalized.

  • Review the Last updated date to see the most recent modification.

  • Evaluate the Appraised value to see the prior valuation amount.

  • Analyze the % Change column to measure variance from the current valuation.

  • Identify the assigned Reviewer for the previous order.

  • Identify the Service provider name.

  • Review the Tier (review type) applied to that order.

  • Select the View PDF button on a specific valuation row if there is a significant value difference.

    Tip: Drag the opened PDF window to a secondary monitor to make visual comparison easier while working on the current review.

Review the files sent from the platform and any additional items added in Investigate that will be sent to the platform.

Use Personal notes as your personal scratchpad to record thoughts during your review.

Note: Only you can view the notes you enter on this tab. These private notes do not replace your official summary comments or justifications for your review decision. Your administrator can turn this feature on or off in the Organization Settings.

View the history of updates made to this finding.

Send an internal message regarding this finding:

• Click + Write a message to open the Write a message window.

• Complete all required fields. Fields marked with a red asterisk (*) are mandatory.

• Click Send Message to send.

Review the order contacts shared from the platform or created in Investigate to manage your order's communication details.

Select the Photos tab to view any photos associated with the finding.

• Select or deselect the Subject or Comp checkboxes to filter the photos displayed.

Select the Comps tab to view comparable properties.

• Select the map button to see the geographical location of the subject property and comparables plotted on a map.

• Select the table button to view the comps in a grid format, which includes the comparable type, distance, sales price, and key characteristics compared to the SUBJECT_PROPERTY.

  • Select a comparable property row from the list to expand it and view detailed information.

• Reassign: Select Reassign to assign an open file to a tier and a reviewer.This action requires the Manual Assignment permission at the role level.

• Mark as Rush: Select Mark as Rush to flag your order as a review rush. Review rush flags are separate from fulfillment rush flags and are not sent back to the platform. This action requires the Mark as Rush permission at your role level.

• Put on hold: Select Put on Hold to pause work on a file, and then select a reason for the hold. Placing a file on hold removes it from counting against your active capacity. This action requires the Status Override permission at your role level.

• Return to Reviewer: This option only displays on files that have been escalated. Choose from the list of previously assigned reviewers and tiers.

• Unassign: Update the current status to Unassigned or Canceled. You must have the Status override permission at your role level to perform this action.

• Re-open (keep reviewer & tier): This option only displays on Completed reviews and requires the Status override permission at your role level.

• Generate Review PDF: Manually build a draft review artifact and choose the specific items you want to include in the generated document.

Select View Review to view the appraisal form in a new window. Open both paths simultaneously by placing the appraisal form viewer on one monitor and the Review Findings screen on another to streamline your workspace.

Note: The button will display as Edit review once the loan status changes to In Review.