How to Send Messages from the Order Workspace on Mercury Network®

Overview

The Order Workspace in Mercury Network® contains the information and tools you need to manage an order. You can use the Send Message feature to communicate directly with other parties involved in the order. Messages can be marked as requiring action to notify recipients that a response or task is needed.

How to send a message about an order

1. Open the order you want to review by either:

   1. Double-clicking the order in your orders list, or

   2. Selecting the order and clicking View Order on the toolbar.

2. In the Order Details screen, click Send Message.

3. In the Send Message screen:

   1. Enter your message.

   2. Select Action Required if the recipient must complete a task or respond.

      Note: Selecting Action Required alerts the recipient that an action or response is needed.

   3. Click Send. In the Send Complete window, click OK to close the confirmation message.

Outcome

After completing these steps, you can send messages to parties associated with an order, notify them of required actions, and maintain order-related communication directly from the Order Workspace.