How to Order Credit Supplements

Overview

Order a Merge Plus Supplement to verify and update credit report information, including flagged items, tradeline balances, payment histories, duplicate accounts, bankruptcies, and other derogatory records.

Order Credit Supplements

1. On the Order Dashboard (Home), locate the report you want to order a credit supplement for, then click + Order Upgrade.

2. Locate the Merge Plus Supplement product, then click New Order.

3. Enter the applicant’s phone number in the Phone field.

4. Select the phone type from the Type dropdown menu.

   Tip: Select Add Another Phone to add an additional contact number. Use the Primary option to designate the applicant’s primary phone number, or select X to remove a number.

5. Enter any special instructions in the Notes field.

6. In the Status Notification Emails section, click Add Another Email to optionally add up to two additional recipients for order status notifications.

7. From the Line Items section, select the Tradelines or Inquiries tabs to locate the item(s) you want to review or update, then click View.

8. Select the action(s) to perform on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns.

   Note: Selected actions appear in the Requested Work banner.

9. Enter any additional details about the request in the Notes field.

10. Click Apply Changes.

    Tip: Line items with requested work display Yes and Notes tags. The Notes tag appears only if notes were added to the request. Use the pencil icon to edit or the X to remove line item actions.

11. If applicable, in the Added Tradelines section, click Add Tradelines, then select an option from the dropdown to add non-traditional credit information, such as landlord information, utilities, other account information, or additional loan and credit details. RICHA TO PROVIDE THE NUMBER OF TRADLINES THAT CAN BE ADDED.

    1. Complete the required details in the popup.

    2. Click Add Tradeline.

12. In the Upload Files section, add supporting documentation by dragging and dropping files into the upload area or by clicking browse files and selecting files from your local drive.

    Note: A Borrower Authorization Form is required for Credit Supplement orders. To remove a file added in error, click Remove file.

13. Before placing your order, review the order details in Your Order Shopping Cart.

14. Click Submit Order.

    Note: After you submit your order, you’ll receive an email notification with your Credit Supplement order details.

Outcome

You can order a Merge Plus Supplement to verify, update, and resolve flagged credit report items.