Overview
You can modify an existing Credit Supplement order to update previously requested work or request additional services as needed. This process allows you to make changes after the initial order has been submitted, giving you flexibility to adjust based on new information or evolving requirements.
To complete this process, you must have already placed a Credit Supplement order.
Within this workflow, you can:
Modify requested work
Request additional work
Cancel previously requested work
Add tradelines to your order
Add supporting documents to your order
Cancel the Credit Supplement
Modify an existing supplemental order
Retrieve the order to make modifications
From the Order Dashboard (Home), locate the Credit Supplement order.
Tip: Use the Filters at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select Upgrades Attached Only to narrow the results to orders with attached upgrades.
Click the caret icon to expand the order and view the order details.
From the Actions dropdown menu, select Modify this Upgrade Order.
Modify requested tradeline work
Navigate to the Line Items section on the Modify Upgrade Order screen.
On the Tradelines tab, locate the tradeline you want to modify that is marked Yes in the Requested Work column.
Click the pencil icon.
From the Trended Data section, use the Verify Balance/Terms, Verify History, or Delete Item dropdowns to select or deselect the requested work you want to modify.
Tip: Your selections appear in the Requested Work banner.
Enter any additional details about the changes in the Notes field.
Click Apply Changes.
Before placing your order, review the order details in Your Order shopping cart.
If you have no further updates to make, click Apply Changes to submit the updated order.
Request additional tradeline work
Navigate to the Line Items section on the Modify Upgrade Order screen.
On the Tradelines tab, locate the tradeline you want to request work on, then click View.
From the Trended Data section, use the Verify Balance/Terms, Verify History, or Delete Item dropdowns to select the requested work you want to add.
Tip: Your selections appear in the Requested Work banner.
Enter any additional details about the requested work in the Notes field.
Click Apply Changes.
Tip: Line items with requested work display Yes and Notes tags. The Notes tag appears only if notes were added to the request. Use the pencil icon to edit or the X to remove line item actions.
If applicable, add supporting documentation by dragging and dropping files into the upload area or clicking browse files to select files from your local drive.
Before placing your order, review the order details in Your Order shopping cart.
If you have no further updates to make, click Apply Changes to submit the updated order.
Verify an inquiry
From the Line Items section on the Modify Upgrade Order screen, select the Inquiries tab.
Locate the inquiry you want to verify, then click View.
From the Request Verification dropdown, select Account Status.
Note: Selecting Account Status requests the creditor to verify whether the inquiry led to a new account. If so, the new account will be added to the credit report.
Enter any additional details about the requested work in the Notes field.
Click Apply Changes.
Tip: Inquiry line items with requested work display Yes and Notes tags. The Notes tag appears only if notes were added to the request. Use the pencil icon to edit or the X to remove line item actions.
Before placing your order, review the order details in Your Order shopping cart.
If you have no further updates to make, click Apply Changes to submit the updated order.
Cancel previously requested work
From the Line Items section, select the Tradelines, Inquiries, or Public Records tab. Locate the line item with the requested work you want to cancel.
Choose one of the following options to cancel the requested work:
Option 1: Click the X icon on the line item. In the Cancel requested work for this line item popup, click Yes, Cancel Requested Work.
Option 2: Click the pencil icon, then click Cancel Requested Work. In the Cancel requested work for this line item popup, click Yes, Cancel Requested Work. Then, click Apply Changes.
Tip: Once confirmed, the line item will display a Cancelled tag.
If you have no further updates to make, click Apply Changes to submit the updated order.
Manually add tradelines to your order
From the Modify Upgrade Order screen, navigate to the Added Tradelines section.
Click Add Tradelines, then select an option from the dropdown to add non-traditional credit. Options include:
Add Landlord Info
Add Previous Landlord Info
Add Utility/Other Account Info
Add Loan/Credit Info
Complete the required details in the popup, then click Add Tradeline.
Tip: The newly added tradeline appears in the Added Tradelines section and will display Yes and Notes tags. The Notes tag appears only if notes were added to the request. Use the pencil icon to edit or the X to remove line item actions.
Before placing your order, review the order details in Your Order shopping cart.
If you have no further updates to make, click Apply Changes to submit your updated order.
Add supporting documents to your order
Option 1: From the Order Dashboard (Home)
From the Order Dashboard (Home), locate the Credit Supplement order.
Tip: Use the Filters at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select Upgrades Attached Only to narrow the results to orders with attached upgrades.
Click the caret icon to expand the order and view the order details.
From the Actions dropdown menu, select Upload Documents.
Add supporting documentation by dragging and dropping files into the upload area or clicking browse files to select files from your local drive.
Confirm that the correct files were uploaded.
Tip: If you add a file by mistake, select Remove file to delete it.
Click Upload Files.
Tip: A green confirmation banner displays when the documents have been successfully updated.
Option 2: From the Modify Upgrade Order screen
From the Order Dashboard (Home), locate the Credit Supplement order.
Tip: Use the Filters at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select Upgrades Attached Only to narrow the results to orders with attached upgrades.
Click the caret icon to expand the order and view the order details.
From the Actions dropdown menu, select Modify this Upgrade Order.
Navigate to the Upload Files section, then add supporting documentation by dragging and dropping files into the upload area or clicking browse files to select them from your local drive.
Confirm that the correct files were uploaded.
Tip: If you add a file by mistake, select Remove file to delete it.
Navigate to the Line Items section and locate the tradeline associated with the document you uploaded. Then, click the pencil icon.
Enter any additional details about the uploaded document in the Notes field.
Click Apply Changes.
Before placing your order, review the order details in Your Order shopping cart.
If you have no further updates to make, click Apply Changes to submit your updated order.
Cancel a Credit Supplement order
From the Order Dashboard (Home), locate the Credit Supplement order.
Tip: Use the Filters at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select Upgrades Attached Only to narrow the results to orders with attached upgrades.
Click the caret icon to expand the order and view the order details.
From the Actions dropdown menu, select Cancel this Upgrade Order.
In the Cancel Upgrade Order popup, click Yes, Cancel.
Outcome
You can modify an existing Credit Supplement order to update previously requested work and adjust your request based on new information or evolving requirements.