Status Definitions on Mercury Network®

Overview

Mercury Network® is a status-based system. You will know where an order is in the order fulfillment lifecycle based on its status. The following table provides all statuses and the descriptions for each status.

Status ID	Status	Description
101000	Awaiting Acceptance	Order has been placed to provider and is waiting for an acceptance or a decline. This is the status the order goes into when it is successfully placed. Providers have the option to auto-accept assignments on a client by client basis.
101010	Requires Assignment	Order has either expired without acknowledgement by the provider or the provider has declined the order. Note: The default expiration time is 24 hours but can be customized per partner.
101020	Vendor Accepted Assignment	Provider sends this event to indicate that a vendor has accepted the assignment.
201000	In Progress	Order has been accepted by the provider and is in progress.
201010	Conditionally Declined	The provider has indicated that the conditions of the assignment are not adequate. The provider will specify an alternate fee and/or due date to accept the assignment. Note: The response status from the partner would be either Conditions Accepted or Reassigned.
201020	Declined	The provider has declined the order. The order will now be in a Requires Assignment status. The order can be placed to another provider by posting the Reassigned Status.
201040	Inspection Scheduled	The provider has scheduled the inspection. The status will include an inspection date.
201050	Inspection Complete	The provider has completed the inspection. This status will could include the date the inspection was complete.
201060	Delayed	The provider or the client has put the order in delayed status to indicate there is a problem with the assignment that could jeopardize completion. Once the order is resumed, it will return to its previous state.
201070	On Hold	The client or the provider has put the order into on hold to indicate to the provider to cease working on the assignment. Once the assignment is resumed it will return to it's previous state.
201080	Reassigned	The client posts this status to place an order with another provider. This status is only valid if the order was Declined by the provider, the order was Conditionally Declined by the provider, or the order assignment expired and a Requires Assignment status was sent.
201090	Resumed	This status would be sent to indicate activity on the order assignment has resumed after a Delayed or On Hold status has been sent.
202000	Document Uploaded	The client or the provider has posted a document to the order. The document sent by ALM to the client will be Base64 encoded in the status XML. Documents sent from the client to ALM should be Base64 encoded in the Update Appraisal StatusEX XML.
202003	Document Upload Failed	The vendor has uploaded a zip file that failed the file validation rules check.
203000	Order Changed	This event is used to indicate that fields in an order have been modified. The list of fields along with old and new values are provided inside an html document passed as part of the event. At this time, we do not support this event from the client.
203010	Modification Requested	The provider has accepted the assignment but is requesting a modification to the fee, due date, product, or payment method. Once the client accepts or declines the modification, the order will return to its previous state. Note: The client response to this status would be Modification Accepted or Modification Declined
203015	Product Order Detail Requested	The service provider has determined one of the order details is incorrect and has requested a change to the order details. The order will stay in this exception status until a user approves or declines their requested changes.
203020	Modification Accepted	This event is sent as a response to the Modification Requested event to indicate that the client agrees to the provider's modification request. The changes requested will be updated in the order, and the order will revert back to it's previous state.
203025	Product Order Detail Accepted	A secure user has approved the service provider’s requested property details update.
203030	Modification Declined	This event is sent as a response to the Modification Requested event to indicate that the client does not agree to the provider's modification request, and the order will revert back to it's previous state.
203035	Product Order Detail Declined	A secure user has declined the service provider’s requested property details update.
207015	Reconsideration of Value Requested	During the review, the client has indicated a change needs to be made to the report.
207025	Reconsideration of Value Cancelled	Used to indicate that a pending Reconsideration of Value should be cancelled. The event can be sent by either the client or provider and is only valid if the order is currently in the Reconsideration of Value state.
300020	Cancelled	Order has been cancelled by the provider or the client
300100	Pending Release	If a customer has our new Use Pending Release feature enabled, the order will move to the Pending Release status instead of immediately transitioning to Completed after UCDP submission and/or Investigate for review. A user must manually move the order to the Completed status once their manual activities are complete.
301000	Completed	The appraisal order is marked as complete. This could happen automatically after appraisal delivery, UCDP Submission, or Investigate review completion, depending on the customer’s settings. It could also be placed in this status manually if the customer is using the Pending Release feature.
301002	Pending Quality Review	Legacy Forms Only: The report has been delivered to the provider and is in review.
301010	Revision-Correction Needed	A change needs to be made to the report.
301012	Revision-Correction Request Cancelled	Used to indicate that a pending Revision Request should be cancelled. The event can be sent by either the client or provider and is only valid if the order is currently in the Revision Needed state.
301035	Delivered	The product has been delivered by the vendor.
500004	Copy of completed appraisal e-mailed to borrower	Indicates that a copy of the appraisal has been delivered to a borrower. The event includes the e-mail address or addresses where the report was sent.
500005	Appraisal viewed by borrower	Indicates that the borrower received the completed appraisal notification and has viewed the report. The event includes the e-mail address of the recipient that viewed the appraisal.
700000	Appraisal Submitted to {0} via UCDP	Indicates that the provider has submitted the appraisal to UCDP. The {0} value would indicate which GSE or both was the recipient of the submission.
700001	UCDP Submission Error	The submission to UCDP has encountered an unknown error.
700005	Appraisal Submission Accepted by {0} via UCDP	Indicates that the provider UCDP submission has been accepted. The {0} value would indicate which GSE returned the acceptance.
700006	Appraisal Submission to {0} Not Successful	Indicates that the provider UCDP submission has not been accepted due to issues with the appraisal such as a hard stop. The {0} value would indicate which GSE returned the not successful status.
700010	Appraisal Submission to {0} via UCDP Failed	Indicates that the provider UCDP submission has failed before consideration. This would normally be caused by an exception such as missing or incorrectly formatted appraisal XML. This event will also include a specific exception returned by UCDP.
700015	Document File ID Added to Order	Indicates that a Document File ID has been added to an appraisal order. This event will include the DocFileID and can be used to add the DocFileID to other systems.
700050	Fannie Mae Submission Successful	The UCDP submission to Fannie Mae was successful.
700055	Fannie Mae Submission Not Successful	The UCDP Submission to Fannie Mae encountered a fatal finding.
700060	Freddie Mac Submission Not Successful	The UCDP Submission to Freddie Mac encountered a fatal finding.
700065	Freddie Mac Submission Successful	The UCDP submission to Freddie Mac was successful.
704100	Review in Progress	Investigate review is in progress.
704101	Review Platform - Message	A message was sent from the Mercury Network platform to Investigate.
704103	Review Complete	Investigate review has been completed.
900000	Message	Message has been sent by the client or the provider.
900020	Appraisal Fee Changed	An optional event used to indicate that the fee for an assignment has changed. This could also be satisfied via an Order Edit event.
900030	Comment - Action Required	Used to indicate that a message is being sent and the provider must complete an action. This can be used to indicate high importance items.

Outcome

You can now identify the system Statuses and corresponding definitions.