Overview
Use Mercury Network® to send messages directly to a client or lender about an appraisal order. Messaging is available from Order Details and uses predefined or custom messages based on the order’s double-blind communication settings.
How to send a message to a client or lender
Select the status folder that contains the appraisal order.
Locate the order in the list of open orders, and then double-click it to open Order Details.
Select Send Message on the top toolbar.
Send the appropriate message based on the order’s communication settings:
Double-blind order: Select one of the predefined messages, and then select Send.
Order that is not double-blind: Enter a custom message in the provided field, and then select Send.
Outcome
After you send the message, Mercury Network® delivers it to the client or lender through the appraisal order. Double-blind orders use an approved predefined message, while orders without double-blind restrictions can include a custom message. This supports clear, compliant communication and keeps order-related correspondence connected to the order.