---
title: "How to Retrieve Credit Reports on Encompass® Web"
slug: "how-to-retrieve-credit-reports-on-encompass-web"
updated: 2025-09-26T14:27:02Z
published: 2025-09-26T14:27:02Z
canonical: "docs.cotality.com/how-to-retrieve-credit-reports-on-encompass-web"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Retrieve Credit Reports on Encompass® Web

## Overview

You can retrieve your Credit Reports from the Credco Integration or EFolder to review, download, and print directly within your Encompass web workflow.

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## Retrieving reports via Credco integration

[Encompass Credco Report Access (Order Status)](https://demo.arcade.software/WD3YJabMCmH1iQuVJ0gE?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

### Retrieving reports via Order Status tab

1. From the Credco Integration screen, select the **Order Status** tab, just to the right of **Order Information**.
2. Click the **Document** icon for each applicable report. The report will open in a separate window as a PDF for review, download, and print.

### Retrieving Merge Plus supplement reports

1. Click **Merge Plus** from the Credco Integration screen.
2. Select the **View and Check Status** tab.
3. Scroll to the bottom left of the page, and click **MergePlus.pdf**. The report will open in a separate window as a PDF for review, download, and print.

> [!NOTE]
> **Warning:** If a borrower has a credit freeze in place with any credit bureau, they need to contact the bureau(s) to remove the freeze before their credit report can be retrieved. Once the freeze is removed, the report must be reordered. Extra fees may be incurred when reordering after the credit freeze has been lifted.

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## Retrieving reports via Encompass efolder

[Encompass Credco Report Access (efolder)](https://demo.arcade.software/gOvlptRR3Z5ZTPW4t4Va?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

1. From the Credco Integration screen, select the **File Folder** icon, on the left-hand navigation panel.
2. Go to the **Document Folders** drop-down menu.
3. Select the **Credit Report** folder.
4. Click the **Credit Report** document in the drop-down menu, and a PDF will become available for review, download, and print.

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## Outcome

You can now retrieve your Credit Reports to review, download and print all within your workflow.

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## Further readings

- [How to Access Credco Credit Services on Encompass® Web](/ext/docs/navigate-credco-on-encompass-web#overview)
- [How to order Instant Merge Credit Reports on Encompass Web](/ext/docs/order-instant-merge-credit-reports-on-encompass-web#overview)
- [How to Order Instant Merge LQ GAP Credit Reports on Encompass Web](/ext/docs/procedure-article-template-3#overview)
- [How to Order Merge Plus Reports on Encompass Web](/ext/docs/how-to-order-mergeplus-reports-on-encompass-web#overview)
- [How to Add or Remove Bureaus on Encompass Web](/ext/docs/procedure-article-template-6#overview)