---
title: "How to Retrieve an Existing Loan Quality Debt Monitoring Order"
slug: "how-to-retrieve-an-existing-loan-quality-debt-monitoring-order"
tags: ["AutomatIQ Borrower", "Debt Monitoring ", "Encompass Desktop", "Encompass Web", "Loan Quality Debt Monitoring", "LQDM"]
updated: 2026-07-23T15:16:28Z
published: 2026-07-23T15:16:28Z
canonical: "docs.cotality.com/how-to-retrieve-an-existing-loan-quality-debt-monitoring-order"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Retrieve an Existing Loan Quality Debt Monitoring Order

## Overview

Loan Quality Debt Monitoring (LQDM) is an advanced, alert-based solution that provides continuous monitoring of a borrower’s credit profile during the critical loan “quiet period” - the timeframe between the initial credit pull and the final closing.

Retrieving an existing LQDM order is fast and straightforward, requiring only a few clicks.

---

## Retrieve an existing order

**AutomatIQ® Borrower Portal**

Follow these steps to retrieve an existing LQDM order in the **AutomatIQ® Borrower Portal**.

[Embedded content](https://cotality.storylane.io/demo/qrziath0goed?embed=inline)

1. Visit the [AutomatIQ® Borrower Portal](https://automatiq.corelogic.com/welcome) and sign in using your credentials. You will be directed to the **My Loans** page.
2. Locate your order using the **Search** bar or Filter options.
3. Select the **Loan Number** link. The Order Details tab displays.
4. Click the **Debt Monitoring** tab.
5. Click the **Alerts** tab.
6. Review the associated alerts on the **Alerts** tab, where all alerts are displayed.
7. To access a Letter of Explanation, select the checkbox next to the alert.
8. Click **Download Letter of Explanation** to access the document.

> [!NOTE]
> **Note**: The Letter of Explanation feature is only available for new tradelines or when new inquiry alerts are detected on the borrower’s credit profile.
9. Click **Download PDF** to access the Loan Quality Debt Monitoring Report.

**Encompass® Desktop**

Follow these steps to retrieve an existing LQDM order in **Encompass® Desktop**.

[Embedded content](https://cotality.storylane.io/demo/6usulmeihkoi?embed=inline)

1. Sign in to Encompass® Desktop using your credentials.
2. In your **Pipeline**, select the appropriate loan from the list.
3. From the **Services** tab in the left-hand navigation bar, locate the **Order Additional Services** menu and click the **Document icon**.
4. From the Services popup, select **CoreLogic LQDM**.
5. Click **View Document** to retrieve only the Loan Quality Debt Monitoring Report (PDF).

> [!NOTE]
> **Tip**: You can also access the Loan Quality Debt Monitoring Report (PDF) from your Encompass **eFolder**.
6. Click **Retrieve** to review alerts, access the Letter of Explanation, and download the report from within the application.
7. Click the **Alerts** tab.
8. Review the associated alerts on the **Alerts** tab, where all alerts are displayed.
9. To access a Letter of Explanation, select the checkbox next to the alert.
10. Click **Download Letter of Explanation** to access the document.

> [!NOTE]
> **Note**: The Letter of Explanation feature is only available for new tradelines or when new inquiry alerts are detected on the borrower’s credit profile.
11. Click **Download PDF** to access the Loan Quality Debt Monitoring Report.

**Encompass® Web**

Follow these steps to retrieve an existing LQDM order in **Encompass® Web**.

[Embedded content](https://cotality.storylane.io/demo/vjofrnoi0bk8?embed=inline)

1. Sign in to Encompass® Web using your credentials.
2. From your **Pipeline**, select the appropriate loan from the list.
3. In the left navigation bar, select **Services**, then choose **All Services** from the menu.
4. To retrieve only the Loan Quality Debt Monitoring Report (PDF), select the **paper icon**, then click on the report from the list.

> [!NOTE]
> **Tip**: You can also access the Loan Quality Debt Monitoring Report (PDF) from your Encompass **eFolder**.
5. To review alerts, access the Letter of Explanation and download the report from within the application, click the **Open Application icon** to the far right of the entry.
6. Click the **Alerts** tab.
7. Review the associated alerts on the **Alerts** tab, where all alerts are displayed.
8. To access a Letter of Explanation, select the checkbox next to the alert.
9. Click **Download Letter of Explanation** to access the document.

> [!NOTE]
> **Note**: The Letter of Explanation feature is only available for new tradelines or when new inquiry alerts are detected on the borrower’s credit profile.
10. Click **Download PDF** to access the Loan Quality Debt Monitoring Report.

---

## Outcome

You can retrieve a debt monitoring order in your application quickly and with just a few clicks.