Overview
Retrieve an existing Credco® credit report that is not currently available in your system and send the credit data to your loan file.
Before you begin, consider the following:
The borrower's demographic information in your Encompass loan file must exactly match the information on the credit report being retrieved.
Use this process when the credit report is not currently accessible in your system. For example, the report was originally pulled using a different set of Credco credentials.
Have the Reference Number from the original credit report readily available. You can locate it on the application Dashboard or within the original credit report.
Retrieve an existing credit report
Follow these steps to retrieve an existing credit report on Encompass® Web.
Sign in to Encompass® Web using your credentials.
From your Pipeline, select the appropriate loan from the list.
In the left navigation bar, select Services, then choose All Services from the menu.
On the All Services page, click Order Service.
In the Order Service pop-up, select Credit under Categories, then choose Cotality Credco from the Providers list.
Click Next.
Select New Order.
Confirm the details in the Loan Information section. If multiple borrowers are on the loan, you can make a selection from the Borrowers dropdown menu.
Confirm the Account associated with your order.
Note: If only one account is assigned to your user profile, it will display as a read-only field. If multiple accounts are available, use the dropdown to select the appropriate account.
From the Request Type dropdown menu, select Retrieve Existing.
Enter the credit report Reference Number.
From the Product dropdown, select the appropriate product from the list.
Confirm your import selections:
Select Auto-Import Liabilities to automatically import liabilities into your Encompass loan file (or uncheck it to prevent the liabilities from importing).
Select Exclude Zero Balance to exclude zero-balance accounts (or uncheck it to include zero-balance accounts in your import to Encompass).
Note: The Auto-Import Liabilities and Exclude Zero Balance options are not available for Prequal, Home Equity, Preapproval, or Instant Merge Limited orders.
Review the Application Information section. Observe that the Borrower fields are grayed out and locked from editing.
Note: If any of the borrower information is incorrect, exit the application, update the details in your Encompass loan file, and then return to the Credco application to submit your order.
Review and confirm the Current Address and update it if needed.
Tip: Select Normal Address to change the address format type. Options include Normal, PO Box, Rural Route, or Military. For military addresses, refer to the Entering Military Addresses article.
Confirm the Mailing Address and Previous Address.
Select +Add Mailing Address.
Select +Add Previous Address.
If your borrower provided a file freeze PIN to access a frozen credit report, expand and complete the File Freeze PIN section for each applicable bureau, and select the acknowledgement checkbox.
Enter any comments or notes in the Notes field.
Note: Comments or notes entered here will appear on the credit report.
Select Submit Order to complete the process. The Order Summary page displays with your completed report status.
Follow these steps to retrieve an existing credit report on Encompass® Web.
Sign in to Encompass® Desktop using your credentials.
From your Pipeline, select the appropriate loan from the list.
In the left navigation bar, select Services, then choose Order Credit Report from the menu.
On the Credit Report popup, select Cotality Credco.
Click Submit.
Select New Order.
Confirm the details in the Loan Information section. If multiple borrowers are on the loan, you can make a selection from the Borrowers dropdown menu.
Confirm the Account associated with your order.
Note: If only one account is assigned to your user profile, it will display as a read-only field. If multiple accounts are available, use the dropdown to select the appropriate account.
From the Request Type dropdown menu, select Retrieve Existing.
Enter the credit report Reference Number.
From the Product dropdown, select the appropriate product from the list.
Confirm your import selections:
Select Auto-Import Liabilities to automatically import liabilities into your Encompass loan file (or uncheck it to prevent the liabilities from importing).
Select Exclude Zero Balance to exclude zero-balance accounts (or uncheck it to include zero-balance accounts in your import to Encompass).
Note: The Auto-Import Liabilities and Exclude Zero Balance options are not available for Prequal, Home Equity, Preapproval, or Instant Merge Limited orders.
Review the Application Information section. Observe that the Borrower fields are grayed out and locked from editing.
Note: If any of the borrower information is incorrect, exit the application, update the details in your Encompass loan file, and then return to the Credco application to submit your order.
Review and confirm the Current Address and update it if needed.
Tip: Select Normal Address to change the address format type. Options include Normal, PO Box, Rural Route, or Military. For military addresses, refer to the Entering Military Addresses article.
Confirm the Mailing Address and Previous Address.
Select +Add Mailing Address.
Select +Add Previous Address.
If your borrower provided a file freeze PIN to access a frozen credit report, expand and complete the File Freeze PIN section for each applicable bureau, and select the acknowledgement checkbox.
Enter any comments or notes in the Notes field.
Note: Comments or notes entered here will appear on the credit report.
Select Submit Order to complete the process. The Order Summary page displays with your completed report status.
Outcome
You can retrieve an existing Credco credit report that is not currently available in your system and send the credit data to your loan file.