Overview
Order Credit Supplements to verify, update, and resolve flagged credit report items, including mortgage balances, payments, duplicate accounts, bankruptcies, and other derogatory information.
Credit Supplements are available on the following credit products:
Instant Merge
Preapproval
Home Equity
Note: Credit Supplements are not available on soft inquiry Prequal credit reports.
Order Credit Supplements
Follow these steps to order Credit Supplements on Encompass® Web.
Sign in to Encompass® Web using your credentials.
From your Pipeline, select the appropriate loan from the list.
In the left navigation bar, select Services, then choose All Services from the menu.
On the All Services page, click Order Service.
In the Order Service popup, select Credit under Categories, then choose Cotality Credco from the Providers list.
Click Next.
From your Dashboard, locate the report you want to order a credit supplement on, then click + Order Supplement.
Tip: You can also select Order Merge Plus Supplement from the Actions dropdown menu.
From the Order Supplement screen, confirm the contact details in the Applicant Information section.
Enter the applicant’s phone number in the Phone field.
Note: If a phone number is available in your Encompass loan file, it will automatically import and populate this field.
Select the phone type from the Type dropdown menu.
Tip: Select Add Another Phone to add an additional contact number. Use the Primary option to designate the applicant’s primary phone number, or select X to remove a number.
Enter any special instructions in the Notes field (for example, Do not contact applicant before 8:00 A.M. Pacific Time).
From the Line Items section, select the Tradelines, Inquiries, or Public Records tabs to locate the item(s) you want to review or update, then click View.
Select the action(s) to perform on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns, then click Apply.
Note: Selected actions appear in the Requested Work banner.
Enter any additional details about the request in the Notes field.
Click Apply Changes to return to the main Order Supplement screen.
Tip: Line items with requested work display Yes and Notes tags. The Notes tag appears only if notes were added to the request. Use the pencil icon to edit or the X to remove line item actions.
If applicable, in the Added Tradelines section, click Add Tradelines, then select an option from the dropdown to add non-traditional credit such as landlord history, utilities, other accounts, or additional loan or credit details to the applicant’s profile.
Complete the required details in the popup, then click Add Tradeline to return to the main Order Supplement screen.
Add supporting documentation in the Upload Files section by selecting the Encompass eFolder link.
Note: A Borrower Authorization Form is required. Upload any supporting documentation, such as tradeline payoff statements, to help process your request.
In the Status Notification Emails section, click Add Another Email to optionally add up to two additional recipients for order status notifications.
Click Submit Supplement Request to place your order. The Order Details page displays and shows a confirmation message that your order was submitted successfully.
Follow these steps to order Credit Supplements on Encompass® Desktop.
Sign in to Encompass® Desktop using your credentials.
From your Pipeline, select the appropriate loan from the list.
In the left navigation bar, select Services, then choose Order Credit Report from the menu.
On the Credit Report popup, select Cotality Credco.
Click Submit.
From your Dashboard, locate the report you want to order a credit supplement on, then click + Order Supplement.
Tip: You can also select Order Merge Plus Supplement from the Actions dropdown menu.
From the Order Supplement screen, confirm the contact details in the Applicant Information section.
Enter the applicant’s phone number in the Phone field.
Note: If a phone number is available in your Encompass loan file, it will automatically import and populate this field.
Select the phone type from the Type dropdown menu.
Tip: Select Add Another Phone to add an additional contact number. Use the Primary option to designate the applicant’s primary phone number, or select X to remove a number.
Enter any special instructions in the Notes field (for example, Do not contact applicant before 8:00 A.M. Pacific Time).
From the Line Items section, select the Tradelines, Inquiries, or Public Records tabs to locate the item(s) you want to review or update, then click View.
Select the action(s) to perform on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns, then click Apply.
Note: Selected actions appear in the Requested Work banner.
Enter any additional details about the request in the Notes field.
Click Apply Changes to return to the main Order Supplement screen.
Tip: Line items with requested work display Yes and Notes tags. The Notes tag appears only if notes were added to the request. Use the pencil icon to edit or the X to remove line item actions.
If applicable, in the Added Tradelines section, click Add Tradelines, then select an option from the dropdown to add non-traditional credit such as landlord history, utilities, other accounts, or additional loan or credit details to the applicant’s profile.
Complete the required details in the popup, then click Add Tradeline to return to the main Order Supplement screen.
Add supporting documentation in the Upload Files section by selecting the Encompass eFolder link.
Note: A Borrower Authorization Form is required. Upload any supporting documentation, such as tradeline payoff statements, to help process your request.
In the Status Notification Emails section, click Add Another Email to optionally add up to two additional recipients for order status notifications.
Click Submit Supplement Request to place your order. The Order Details page displays and shows a confirmation message that your order was submitted successfully.
Outcome
You can order Credit Supplements to verify, update, and resolve flagged credit report items.