Overview
You can modify an existing Credit Supplement order to update previously requested work or request additional services as needed. This process allows you to make changes after the initial order has been submitted, giving you flexibility to adjust based on new information or evolving requirements.
To complete this process, you must have already placed a Credit Supplement order.
Within this workflow, you can:
Modify requested work
Request additional work
Cancel previously requested work
Add tradelines to your order
Add supporting documents to your order
Cancel the Credit Supplement
Modify an existing supplemental order
Follow these steps to modify an existing Credit Supplement order on Encompass® Desktop.
Retrieve the order to make modifications
Sign in to Encompass® Desktop using your credentials.
From your Pipeline, select the appropriate loan from the list.
In the left navigation bar, select Services, then choose Order Credit Report from the menu.
On the Credit Report popup, select Cotality Credco.
Click Submit.
From the Dashboard, locate your Credit Supplement order.
Tip: Credit Supplement orders are easy to spot. Look for orders with an Edit Supplement option in the Supplement column on the Dashboard.
Click the caret icon to expand the section to view your order details.
Select Edit Supplement to open the Edit Supplement Order screen.
Tip: You can also access this screen by selecting Modify from the Actions dropdown.
Modify requested work
Navigate to the Line Items section on the Edit Supplement Order screen.
On the Tradelines, Inquiries, or Public Records tabs, locate the line item marked Yes in the Requested Work column that you want to modify.
Click the pencil icon.
From the Trended Data section, select or deselect the action(s) to update on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns, then click Apply.
Tip: Selected actions appear in the Requested Work banner.
Enter any additional details about the request update(s) in the Notes field.
Click Apply Changes to return to the main Edit Supplement Order screen.
If you have no further updates to make, click Apply Changes to submit your updated order.
Request additional work
From the Line Items section, select the Tradelines, Inquiries, or Public Records tabs. Then, locate the item you want to add requested work to and click View.
From the Trended Data section, select the action(s) to perform on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns, then click Apply.
Tip: Selected actions appear in the Requested Work banner.
Enter any additional details about the request in the Notes field.
Click Apply Changes to return to the main Edit Supplement Order screen.
If you have no further updates to make, click Apply Changes at the bottom of Edit Supplement Order screen to submit your updated order.
Cancel previously requested work
From the Line Items section, select the Tradelines, Inquiries, or Public Records tabs. Then, locate the item you want to cancel the requested work for.
There are two ways to cancel requested work on a line item:
Option 1: You can click the X icon on the line item with requested work. In the Cancel requested work for this tradeline popup, click Yes, Cancel Requested Work.
Option 2: You can click the pencil icon, then click Cancel Requested Work. In the Cancel requested work for this tradeline popup, click Yes, Cancel Requested Work. Then click Apply Changes.
Tip: Once confirmed, the line item will display a Cancelled tag.
If you have no further updates to make, click Apply Changes to submit your updated order.
Add tradelines to your order
To add a tradeline to your existing order, navigate to the Added Tradelines section.
Click Add Tradelines, then select an option from the dropdown to add non-traditional credit such as landlord history, utilities, other accounts, or additional loan or credit details to the applicant’s profile.
Complete the required details in the pop-up, then click Add Tradeline to return to the Edit Supplement Order screen.
Tip: The newly added tradeline appears in the Added Tradelines section and is marked with a Yes tag in the Requested Work column. If notes were included, a Notes tag is also displayed. Click the pencil icon to edit the request or the trash can icon to delete it.
If you have no further updates to make, click Apply Changes to submit your updated order.
Add supporting documents to your order
Navigate to the Upload Files section of the Edit Supplement Order screen.
Select Upload from Encompass eFolder.
Select the required supporting documentation from your eFolder, then verify the Upload Status displays Complete.
Click Done.
Confirm the uploads.
Tip: If you add a file by mistake, select Remove file to delete it.
If you have no further updates to make, click Apply Changes to submit your updated order.
Cancel the Credit Supplement
From the Dashboard, locate your Credit Supplement order.
Click the caret icon to expand the section to view your order details.
From the Actions dropdown, select Cancel.
Follow these steps to modify an existing Credit Supplement order on Encompass® Web.
Retrieve the order to make modifications
Sign in to Encompass® Web using your credentials.
From your Pipeline, select the appropriate loan from the list.
In the left navigation bar, select Services, then choose All Services from the menu.
On the All Services page, click Order Service.
In the Order Service popup, select Credit under Categories, then choose Cotality Credco from the Providers list.
Click Next.
From the Dashboard, locate your Credit Supplement order.
Tip: Credit Supplement orders are easy to spot. Look for orders with an Edit Supplement option in the Supplement column on the Dashboard.
Click the caret icon to expand the section to view your order details.
Select Edit Supplement to open the Edit Supplement Order screen.
Tip: You can also access this screen by selecting Modify from the Actions dropdown.
Modify requested work
Navigate to the Line Items section on the Edit Supplement Order screen.
On the Tradelines, Inquiries, or Public Records tabs, locate the line item marked Yes in the Requested Work column that you want to modify.
Click the pencil icon.
From the Trended Data section, select or deselect the action(s) to update on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns, then click Apply.
Tip: Selected actions appear in the Requested Work banner.
Enter any additional details about the request update(s) in the Notes field.
Click Apply Changes to return to the main Edit Supplement Order screen.
If you have no further updates to make, click Apply Changes to submit your updated order.
Request additional work
From the Line Items section, select the Tradelines, Inquiries, or Public Records tabs. Then, locate the item you want to add requested work to and click View.
From the Trended Data section, select the action(s) to perform on your order using the Verify Balance/Terms, Verify History, or Delete Item dropdowns, then click Apply.
Tip: Selected actions appear in the Requested Work banner.
Enter any additional details about the request in the Notes field.
Click Apply Changes to return to the main Edit Supplement Order screen.
If you have no further updates to make, click Apply Changes at the bottom of Edit Supplement Order screen to submit your updated order.
Cancel previously requested work
From the Line Items section, select the Tradelines, Inquiries, or Public Records tabs. Then, locate the item you want to cancel the requested work for.
There are two ways to cancel requested work on a line item:
Option 1: You can click the X icon on the line item with requested work. In the Cancel requested work for this tradeline popup, click Yes, Cancel Requested Work.
Option 2: You can click the pencil icon, then click Cancel Requested Work. In the Cancel requested work for this tradeline popup, click Yes, Cancel Requested Work. Then click Apply Changes.
Tip: Once confirmed, the line item will display a Cancelled tag.
If you have no further updates to make, click Apply Changes to submit your updated order.
Add tradelines to your order
To add a tradeline to your existing order, navigate to the Added Tradelines section.
Click Add Tradelines, then select an option from the dropdown to add non-traditional credit such as landlord history, utilities, other accounts, or additional loan or credit details to the applicant’s profile.
Complete the required details in the pop-up, then click Add Tradeline to return to the Edit Supplement Order screen.
Tip: The newly added tradeline appears in the Added Tradelines section and is marked with a Yes tag in the Requested Work column. If notes were included, a Notes tag is also displayed. Click the pencil icon to edit the request or the trash can icon to delete it.
If you have no further updates to make, click Apply Changes to submit your updated order.
Add supporting documents to your order
Navigate to the Upload Files section of the Edit Supplement Order screen.
Select Upload Form Encompass eFolder.
Select the required supporting documentation from your eFolder, then verify the Upload Status displays Complete.
Click Done.
Confirm the uploads.
Tip: If you add a file by mistake, select Remove file to delete it.
If you have no further updates to make, click Apply Changes to submit your updated order.
Cancel the Credit Supplement
From the Dashboard, locate your Credit Supplement order.
Click the caret icon to expand the section to view your order details.
From the Actions dropdown, select Cancel.
Outcome
You can modify an existing Credit Supplement order to update previously requested work and adjust your request based on new information or evolving requirements.