Overview
Income documentation often arrives at different times throughout the origination and fulfillment lifecycle. Because of this, Income Analysis makes it easy for you to add additional documents to your order at any time during loan processing.
Add documents to an existing order
Follow these steps to add documents to an existing Income Analysis order on the AutomatIQ® Borrower Portal.
From within your Income Analysis order, select the + icon located in the upper-right corner.
Tip: There are two other ways to add documents to an existing order. You can either click the + icon on the My Loans page after logging into Income Analysis, or use the + Add Files button within the File Status tab.
From the Manage Loan page, confirm the borrower information. Make sure that the Income Analysis product is selected from the Select Services for this Applicant section.
Click the Next button, located in the upper right-hand corner.
If applicable, check the checkbox to indicate you are only uploading wage documents (W2, Paystub, VOI).
Click Upload to select your files from your local drive or drag and drop your files to the upload zone.
In the Match Borrower Pairs section, select the borrowers that belong to each pair by checking the corresponding Borrower Pair boxes.
Complete the Match Borrower Pairs to Documents section by selecting the document(s) that belong to each borrower pair.
In the Report Notification section, add up to two email addresses where you’d like to receive status updates for the order.
Click Next.
Review the details on the Order Review screen, then click Submit when you’re ready.
Tip: You’ll receive two email notifications — one confirming that your order was submitted, and another once the new income documents have finished being analyzed.
Follow these steps to add documents to an existing Income Analysis order on Encompass® Desktop.
From the Income Analysis window, select the Update Files tab. The Select Documents page screen displays.
Click Select to open the eFolder.
From the Select Documents and Files screen, you can drag files individually to the upload zone at the top right of the eFolder, or select the checkboxes associated with the applicable files.
Click Upload.
Confirm that the Upload Status for each document reflects Complete.
Click Done.
If more than one borrower pair exists, you will be prompted to assign the income documents to a pair.
Click Submit.
Warning: Uploaded income documents must meet the following criteria:
Document format must be PDF, JPG, TIFF, or HTML.
Files can be no larger than 100MB.
Files must be clean of viruses.
Follow these steps to add documents to an existing Income Analysis order on Encompass® Web.
From the Income Analysis window select the Update Files tab. The Select Documents page displays.
Click Select to open the eFolder.
From the Select Documents and Files page, you can drag files individually to the upload zone at the top right of the eFolder, or alternatively select the checkboxes associated with the applicable files.
Click Upload.
Confirm that the Upload Status for each document shows Complete.
Click Done.
If more than one borrower pair exists, you will be prompted to assign the income documents to a pair.
Click Submit.
Warning: Uploaded income documents must meet the following criteria:
Document format must be PDF, JPG, TIFF, or HTML.
Files can be no larger than 100MB.
Files must be clean of viruses.
Outcome
You can upload additional documents to an existing order at any point during the loan process.