---
title: "How to Configure Client & Vendor Settings on Mercury Network®"
slug: "configure-client-and-vendor-settings"
tags: ["Mercury Network - Secure", "Mercury Network"]
updated: 2026-10-02T18:41:32Z
published: 2026-10-02T18:41:32Z
canonical: "docs.cotality.com/configure-client-and-vendor-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Configure Client & Vendor Settings on Mercury Network®

## Overview

Client and Vendor Settings within Status Mapping allow you to control how comments are handled and distributed when specific order statuses are applied. By configuring these settings, you can determine whether standard, custom, or no comments are sent to clients or vendors for key status events, ensuring communication is consistent and appropriate for each audience.

---

In the status mapping configuration area, you also have the option to configure settings specific to your client and vendor that determine how comments are handled when certain statuses are applied.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-JMJBM166.png?sv=2026-02-06&spr=https&st=2026-11-06T03%3A27%3A57Z&se=2026-11-06T04%3A27%3A57Z&sr=c&sp=r&sig=6aWXvWvuH27He1BsKLD0mkiH6wc4R%2BosmytnZd8UBk4%3D)

---

### How to Configure Client Settings

Follow the steps below to configure the distribution of client comments:

1. Click **Client Settings** in the header of the **VMP XSite (Client)** column.
2. Choose one of three actions for each status event:

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-FQWLO5JA.png?sv=2026-02-06&spr=https&st=2026-11-06T03%3A27%3A57Z&se=2026-11-06T04%3A27%3A57Z&sr=c&sp=r&sig=6aWXvWvuH27He1BsKLD0mkiH6wc4R%2BosmytnZd8UBk4%3D)

Apply these settings in any combination to the following statuses:

| Vendor Accepted Assignment | Message |
| --- | --- |
| Inspection Scheduled | Resumed |
| Inspection Complete | Canceled |
| Delayed | Pending Quality Review |

1. When **Use custom comments** is selected, it activates the custom comments icon Custom Comments Icon to the right of the drop-down menu beside each status event. Click the icon to enter your custom comments and then click **OK**. Your custom comments are sent to your client any time that status is applied and synced.
2. When you are finished configuring your settings, click Save on the lower right of the **Sync to VMP** window, then click Save again on the upper left of the **Status Mapping Configuration** area.

---

### How to Configure Vendor Settings

Follow the steps below to configure the distribution of vendor comments:

1. Click **Vendor Settings** on the upper right of the **Mercury Network (Vendor)** column.
2. Choose one of three actions for each status event:

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-1U9BZSBU.png?sv=2026-02-06&spr=https&st=2026-11-06T03%3A27%3A57Z&se=2026-11-06T04%3A27%3A57Z&sr=c&sp=r&sig=6aWXvWvuH27He1BsKLD0mkiH6wc4R%2BosmytnZd8UBk4%3D)

These settings can be applied in any combination to the following statuses:

| Delayed | Comment - Action Required |
| --- | --- |
| On Hold | Resumed |
| Message | Revision Needed |
| Canceled |  |
3. When **Use custom comments** is selected, it activates the custom comments icon to the right of the drop-down menu beside each status event. Click the icon to enter your custom comments and then click **OK**. Your custom comments are sent to your vendor any time that status is applied and synced.

When you are finished configuring your settings, click **Save** on the lower right of the **Sync to Vendor** window, then click Save again on the upper left of the **Status Mapping Configuration** area.

---

## Outcome

After completing these steps, you will be able to customize how status comments are sent to clients and vendors, including defining custom messages for specific status events. This gives you greater control over order communications, improves clarity for all parties, and ensures status updates are shared exactly as intended.