---
title: "How to Send Messages in the Order Workspace in Mercury Network®"
slug: "send-messages"
tags: ["Mercury Network - Secure", "Mercury Network"]
updated: 2026-10-19T19:06:30Z
published: 2026-10-19T19:06:30Z
canonical: "docs.cotality.com/send-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Send Messages in the Order Workspace on Mercury Network®

## Overview

Use the Mercury Network® Order Workspace to send messages directly to the appraiser assigned to an appraisal order. For double-blind orders, select a predefined message. For orders that are not double-blind, enter a custom message to support clear, compliant communication.

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## How to send a message to an appraiser

[Embedded content](https://app.storylane.io/demo/cqemaolobqwx?embed=inline)

1. In the left navigation panel, click the status folder containing the order.
2. In the order list, double-click the **order** to open **Order Details**.
3. In the **Order Workspace** toolbar, click **Message**.
4. Complete one of the following actions:
  1. **If using double-blind ordering:** Select a predefined message, then click **OK** to send.
  2. **If not using double-blind ordering:** Type a message into the text box, then click **OK** to send.

> [!NOTE]
> **Note**: You can also send messages from **Order Management** or while updating the **order status**.

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## Outcome

After you send the message, the assigned appraiser receives it through the appraisal order. Mercury Network uses either the selected predefined message or your custom message based on the order’s double-blind settings, helping maintain timely communication and compliance requirements.