Overview
Manual status syncing allows you to send specific order status updates from Mercury Network® to VMP when automatic status mapping does not apply. This gives you control over which statuses are shared and lets you review or modify any related comments before syncing.
Status Mapping is often configured in such a way that not all statuses are set to sync automatically. You can also manually sync statuses on an individual, order-by-order basis. When manually syncing a status event, you have the option to edit the original comments included with that status update, add to the original comments, or enter new comments.
Related Article:
How to Configure Status Mapping on VMP Client Order Setup on Mercury Network®®
To manually sync a status update:
From the Orders view, open the order that contains the status event you want to manually sync to view the Order Details.
Click Sync to VMP on the toolbar.
In the Sync to VMP window that appears, select the status event to manually sync.
Edit the original comments, enter new comments, or leave the comments in their original state.
When manually syncing a Message status, check the Action Required box in the lower left to indicate that the message being synced requires further action. Checking the Action Required box updates the status that is synced from Message to Comment: Action Required.
Note: This option is also available when syncing a status from your VMP XSite. Just check the Action Required box in the Sync to Mercury window.
Click OK.
After a status event is synced an icon appears beside the entry in the order’s history. Green icon indicate the status was synced and no changes were made to the associated comments. A blue icon indicates that the original comments were edited prior to the status update being synced. To view specific information about a status event’s synchronization hover your cursor over the icon in the History section of the order’s details. When you hover over an icon you're presented with a tool tip that displays the synchronization details.
Outcome
After completing these steps, you will be able to manually sync individual status events to VMP, edit or add comments, and flag messages as action‑required when needed. You will also be able to identify synced events in the order history and review synchronization details for audit and tracking purposes.