---
title: "How to View & Manage Order Details on Mercury Network®"
slug: "how-to-view-and-manage-order-details"
tags: ["Mercury Network - Secure", "Mercury Network"]
updated: 2026-10-16T16:06:55Z
published: 2026-10-16T16:06:55Z
canonical: "docs.cotality.com/how-to-view-and-manage-order-details"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to View & Manage Order Details on Mercury Network®

## Overview

The Order Details View is the central workspace for reviewing and managing an appraisal order in **Mercury Network®**. Use it to review order information, identify matching orders, view vendor and assignment details, communicate across systems, reassign or duplicate an order, and update its status.

---

---

### How to open an order in the Order Details view

Open an order using either of these options:

1. Double-click the order in the orders list.
2. Select the order, and then select View from the toolbar.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-WZ66XCKH.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

From **Order Details**, you can perform common order management tasks, including editing or duplicating the order, sending messages, updating the order status, and reviewing assignment information.

---

### How to identify matching orders for the same property

If more than one order exists for the same property address, a banner appears at the top of **Order Details**. Select **More info** to view the matching orders.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-FVEMLUMT.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

In the **Matching Orders** window, review the list and select a **Tracking Number** to open that order's details.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-9KEMACJH.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

---

### How to view Vendor and Trainee information

The **Vendor information** section displays details about the vendor assigned to the order. If the order is assigned to a supervisor appraiser, the supervisor can add a trainee to the order, and the trainee's information also appears in this section.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-UZ9Z12IB.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

---

### How to reassign an order to another employee

1. Double-click the order to open **Order Details**.
2. In the **Assignment Information** section, select the name of the employee currently assigned to the order.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-AT1CM2UP.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)
3. In the **Assign to Employee** window, select an employee from the list, and then select **OK**.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-0U2ZETMZ.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

---

### How to switch between a VMP XSite order and Mercury Network®

For orders placed through the **VMP Client Portal**, select **View XSite Order** on the right side of **Order History** to open the same order in your **VMP XSite**.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-J7UD4SHI.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

When viewing the order in the VMP XSite, select **View Mercury Order** in the upper-right corner of **Order Details** to open the same order in Mercury Network®.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-VG53MJUK.png?sv=2026-02-06&spr=https&st=2026-11-05T23%3A33%3A41Z&se=2026-11-06T00%3A33%3A41Z&sr=c&sp=r&sig=HjhQ2wHvbVpMeSTOwazWgn%2FZMhvfpl6RVSbYLZcVPMY%3D)

---

## Outcome

After opening Order Details, you can review and manage the order, identify matching orders for the same property, view vendor and trainee information, reassign the order to another employee, and move between Mercury Network® and the VMP XSite.