---
title: "How to Submit a Residential Tax Request on DigitalTax® Portal"
slug: "how-to-submit-a-residential-tax-request-on-digitaltax-portal"
updated: 2026-09-16T19:26:18Z
published: 2026-09-16T19:26:18Z
canonical: "docs.cotality.com/how-to-submit-a-residential-tax-request-on-digitaltax-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Submit a Residential Tax Request on DigitalTax® Portal

## Overview

You submit a Residential Tax Request to send research questions, delinquency inquiries, or agency data updates directly to the Cotality support team. Submitting requests through the portal automatically generates a support ticket and sends an email confirmation containing your submission details.

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## Steps

[Embedded content](https://app.storylane.io/demo/nx9libcasc2h?embed=inline)

1. Click the **Residential Tax Request** icon in the upper-right utility menu.
2. Select the **State** from the dropdown menu.
3. If applicable, enter the **Agency Name/Number**, **Loan Number**, or **Contract Number** associated with your request.
4. Select the appropriate **Request Category** (such as Agency Data Update, Delinquent Redemption, Missing Bills / Memo Bills, Refund Inquiry, or Tax Sale).
5. If applicable, select the **Document Type** and attach any supporting files.
6. Enter the details of your inquiry in the **Comments** box.
7. Click **Submit**.

> [!NOTE]
> **Note**: You can track the progress of your open requests from the Residential Tax Requests dashboard.

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## Outcome

Your request is submitted to the Client Services team, a tracking ticket is created, and a summary confirmation email containing your ticket number is sent to your email address. You can track the progress of your open requests from the Residential Tax Requests dashboard.