Overview
You submit a Residential Tax Request to send research questions, delinquency inquiries, or agency data updates directly to the Cotality support team. Submitting requests through the portal automatically generates a support ticket and sends an email confirmation containing your submission details.
Steps
Click the Residential Tax Request icon in the upper-right utility menu.
Select the State from the dropdown menu.
If applicable, enter the Agency Name/Number, Loan Number, or Contract Number associated with your request.
Select the appropriate Request Category (such as Agency Data Update, Delinquent Redemption, Missing Bills / Memo Bills, Refund Inquiry, or Tax Sale).
If applicable, select the Document Type and attach any supporting files.
Enter the details of your inquiry in the Comments box.
Click Submit.
Note: You can track the progress of your open requests from the Residential Tax Requests dashboard.
Outcome
Your request is submitted to the Client Services team, a tracking ticket is created, and a summary confirmation email containing your ticket number is sent to your email address. You can track the progress of your open requests from the Residential Tax Requests dashboard.