---
title: "How to Send Messages to Clients on Mercury Network®"
slug: "how-to-send-messages-to-clients-in-mercury-network"
tags: ["Mercury Network - Vendor", "Mercury Network"]
updated: 2026-10-13T18:35:57Z
published: 2026-10-13T18:35:57Z
canonical: "docs.cotality.com/how-to-send-messages-to-clients-in-mercury-network"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Send Messages to Clients on Mercury Network®

## Overview

Use Mercury Network® to send messages directly to a client or lender about an appraisal order. Messaging is available from **Order Details** and uses predefined or custom messages based on the order’s double-blind communication settings.

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## How to send a message to a client or lender

- Select the status folder that contains the appraisal order.
- Locate the order in the list of open orders, and then double-click it to open **Order Details**.
- Select **Send Message** on the top toolbar.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-SN6N4MEW.png?sv=2026-02-06&spr=https&st=2026-11-06T03%3A06%3A49Z&se=2026-11-06T04%3A06%3A49Z&sr=c&sp=r&sig=srAgT54xrvdhZf5HOgUVLdlfMqsn8UoT6DIM1Zo%2FYaE%3D)
- Send the appropriate message based on the order’s communication settings:
  1. **Double-blind order:** Select one of the predefined messages, and then select **Send**.
  2. **Order that is not double-blind:** Enter a custom message in the provided field, and then select **Send**.

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## Outcome

After you send the message, Mercury Network® delivers it to the client or lender through the appraisal order. Double-blind orders use an approved predefined message, while orders without double-blind restrictions can include a custom message. This supports clear, compliant communication and keeps order-related correspondence connected to the order.