--- title: "How to Modify an Existing Credit Supplement Order" slug: "how-to-modify-an-existing-credit-supplement-order-credocdotcom-newapp" tags: ["Credco", "credco.com"] updated: 2026-10-28T16:50:02Z published: 2026-10-28T16:50:02Z canonical: "docs.cotality.com/how-to-modify-an-existing-credit-supplement-order-credocdotcom-newapp" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.cotality.com/llms.txt > Use this file to discover all available pages before exploring further. # How to Modify an Existing Credit Supplement Order ## Overview You can modify an existing Credit Supplement order to update previously requested work or request additional services as needed. This process allows you to make changes after the initial order has been submitted, giving you flexibility to adjust based on new information or evolving requirements. To complete this process, you must have already placed a Credit Supplement order. Within this workflow, you can: - Modify requested work - Request additional work - Cancel previously requested work - Add tradelines to your order - Add supporting documents to your order - Cancel the Credit Supplement --- ## Modify an existing supplemental order [Embedded content](https://app.storylane.io/demo/3pyqvrl9wfxb?embed=inline) #### Retrieve the order to make modifications 1. From the **Order** **Dashboard (Home)**, locate the Credit Supplement order. > [!NOTE] > **Tip**: Use the **Filters** at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select **Upgrades Attached Only** to narrow the results to orders with attached upgrades. 2. Click the **caret icon** to expand the order and view the order details. 3. From the **Actions** dropdown menu, select **Modify this Upgrade Order**. #### Modify requested tradeline work 1. Navigate to the **Line Items** section on the **Modify Upgrade Order** screen. 2. On the **Tradelines** tab, locate the tradeline you want to modify that is marked **Yes** in the **Requested Work** column. 3. Click the **pencil icon**. 4. From the **Trended Data** section, use the **Verify Balance/Terms**, **Verify History**, or **Delete Item** dropdowns to select or deselect the requested work you want to modify. > [!NOTE] > **Tip**: Your selections appear in the **Requested Work** banner. 5. Enter any additional details about the changes in the **Notes** field. 6. Click **Apply Changes**. 7. Before placing your order, review the order details in **Your Order** shopping cart. 8. If you have no further updates to make, click **Apply Changes** to submit the updated order. #### Request additional tradeline work 1. Navigate to the **Line Items** section on the **Modify Upgrade Order** screen. 2. On the **Tradelines** tab, locate the tradeline you want to request work on, then click **View**. 3. From the **Trended Data** section, use the **Verify Balance/Terms**, **Verify History**, or **Delete Item** dropdowns to select the requested work you want to add. > [!NOTE] > **Tip**: Your selections appear in the **Requested Work** banner. 4. Enter any additional details about the requested work in the **Notes** field. 5. Click **Apply Changes**. > [!NOTE] > **Tip**: Line items with requested work display **Yes** and **Notes** tags. The **Notes** tag appears only if notes were added to the request. Use the **pencil** icon to edit or the **X** to remove line item actions. 6. If applicable, add supporting documentation by **dragging and dropping** files into the upload area or clicking **browse files** to select files from your local drive. 7. Before placing your order, review the order details in **Your Order** shopping cart. 8. If you have no further updates to make, click **Apply Changes** to submit the updated order. #### Verify an inquiry 1. From the **Line Items** section on the **Modify Upgrade Order** screen, select the **Inquiries** tab. 2. Locate the inquiry you want to verify, then click **View**. 3. From the **Request Verification** dropdown, select **Account Status**. > [!NOTE] > **Note**: Selecting **Account Status** requests the creditor to verify whether the inquiry led to a new account. If so, the new account will be added to the credit report. 4. Enter any additional details about the requested work in the **Notes** field. 5. Click **Apply Changes**. > [!NOTE] > **Tip**: Inquiry line items with requested work display **Yes** and **Notes** tags. The **Notes** tag appears only if notes were added to the request. Use the **pencil** icon to edit or the **X** to remove line item actions. 6. Before placing your order, review the order details in **Your Order** shopping cart. 7. If you have no further updates to make, click **Apply Changes** to submit the updated order. #### Cancel previously requested work 1. From the **Line Items** section, select the **Tradelines**, **Inquiries**, or **Public Records** tab. Locate the line item with the requested work you want to cancel. 2. Choose one of the following options to cancel the requested work: > [!NOTE] > **Tip**: Once confirmed, the line item will display a **Cancelled** tag. - **Option 1**: Click the **X icon** on the line item. In the **Cancel requested work for this line item** popup, click **Yes, Cancel Requested Work**. - **Option 2**: Click the **pencil icon**, then click **Cancel Requested Work**. In the **Cancel requested work for this line item** popup, click **Yes, Cancel Requested Work**. Then, click **Apply Changes**. 3. If you have no further updates to make, click **Apply Changes** to submit the updated order. #### Manually add tradelines to your order 1. From the **Modify Upgrade Order** screen, navigate to the **Added Tradelines** section. 2. Click **Add Tradelines**, then select an option from the dropdown to add non-traditional credit. Options include: - Add Landlord Info - Add Previous Landlord Info - Add Utility/Other Account Info - Add Loan/Credit Info 3. Complete the **required details** in the popup, then click **Add Tradeline**. > [!NOTE] > **Tip**: The newly added tradeline appears in the **Added Tradelines** section and will display **Yes** and **Notes** tags. The **Notes** tag appears only if notes were added to the request. Use the **pencil** icon to edit or the **X** to remove line item actions. 4. Before placing your order, review the order details in **Your Order** shopping cart. 5. If you have no further updates to make, click **Apply Changes** to submit your updated order. #### Add supporting documents to your order **Option 1**: From the Order Dashboard (Home) 1. From the **Order** **Dashboard (Home)**, locate the Credit Supplement order. > [!NOTE] > **Tip**: Use the **Filters** at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select **Upgrades Attached Only** to narrow the results to orders with attached upgrades. 2. Click the **caret icon** to expand the order and view the order details. 3. From the **Actions** dropdown menu, select **Upload Documents**. 4. Add supporting documentation by **dragging and dropping** files into the upload area or clicking **browse files** to select files from your local drive. 5. Confirm that the correct files were uploaded. > [!NOTE] > **Tip**: If you add a file by mistake, select **Remove file** to delete it. 6. Click **Upload Files**. > [!NOTE] > **Tip**: A green confirmation banner displays when the documents have been successfully updated. --- **Option 2**: From the Modify Upgrade Order screen 1. From the **Order** **Dashboard (Home)**, locate the Credit Supplement order. > [!NOTE] > **Tip**: Use the **Filters** at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select **Upgrades Attached Only** to narrow the results to orders with attached upgrades. 2. Click the **caret icon** to expand the order and view the order details. 3. From the **Actions** dropdown menu, select **Modify this Upgrade Order**. 4. Navigate to the **Upload Files** section, then add supporting documentation by **dragging and dropping** files into the upload area or clicking **browse files** to select them from your local drive. 5. Confirm that the correct files were uploaded. > [!NOTE] > **Tip**: If you add a file by mistake, select **Remove file** to delete it. 6. Navigate to the **Line Items** section and locate the tradeline associated with the document you uploaded. Then, click the **pencil icon**. 7. Enter any additional details about the uploaded document in the **Notes** field. 8. Click **Apply Changes**. 9. Before placing your order, review the order details in **Your Order** shopping cart. 10. If you have no further updates to make, click **Apply Changes** to submit your updated order. #### Cancel a Credit Supplement order 1. From the **Order Dashboard (Home)**, locate the Credit Supplement order. > [!NOTE] > **Tip**: Use the **Filters** at the top of the Order Dashboard (Home) to quickly locate the Credit Supplement order. Select **Upgrades Attached Only** to narrow the results to orders with attached upgrades. 2. Click the **caret icon** to expand the order and view the order details. 3. From the **Actions** dropdown menu, select **Cancel this Upgrade Order**. 4. In the **Cancel Upgrade Order** popup, click **Yes, Cancel**. --- ## Outcome You can modify an existing Credit Supplement order to update previously requested work and adjust your request based on new information or evolving requirements.