---
title: "How to Create a New User & Backend Account on Credco.com"
slug: "how-to-create-a-new-user-and-backend-account-on-credcodotcom-ccm"
tags: ["Credco ", "credco.com"]
updated: 2026-08-19T20:56:38Z
published: 2026-08-19T20:56:38Z
canonical: "docs.cotality.com/how-to-create-a-new-user-and-backend-account-on-credcodotcom-ccm"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Create a New User & Backend Account on Credco.com

## Overview

As a Super Admin user you can add a new user to Credco.com, assign them to the appropriate branch profile, and create the backend account needed for accessing products and services.

---

## Create a new user and backend account

[Embedded content](https://app.storylane.io/demo/bydvihqqmk77?embed=inline)

1. Select the **Administration** tab.
2. Click **Create New User**.
3. Complete the **required new user fields** marked with a red asterisk, including:
  - First Name
  - Last Name
  - Username
  - Notification Email Address
  - Verify Notification Email Address
  - Phone
4. Select **True** in the **SSO Login Enabled** field.
5. Click **Next**.
6. From the **Type of End Users** tab, select the **End User** radio button in the **User Type** section.
7. Click **Next**.
8. From the **Supplement & Verification/Order Products** tab, associate the user to a profile using the **Profile** dropdown menu.

> [!NOTE]
> **Tip**: If your organization has multiple branch profiles, use the **Name** field to search for a partial profile name, for example, the **Branch ID/Number**, then click **Search**. Partial searches return the fastest results when working with a large number of profiles.
9. Select the **Order Products** checkbox.
10. Select the **Create New Account** checkbox.
11. Enter any relevant notes about the new user account in the **Modification Description** field.
12. Click **Save & Close**.
13. Review the **New User Status** popup message, then click **OK**.

> [!NOTE]
> **Note**: The newly created end user will receive two email notifications that include their account number and password to use Encompass, AUS, and Blend.

---

## Verify account setup

1. From the **Administration** tab, select the appropriate search filters and enter your search criteria.
2. Click **Search**.
3. Select the **Name** or **Username** link to access the user profile.
4. Click the **Supplement & Verification/Order Products** tab.
5. Observe the **Account Number** associated with the user account.

---

## Outcome

You can add a new user to Credco.com, assign them to the appropriate branch profile, and create the backend account needed for accessing products and services.