---
title: "How to Configure Credit Supplement Service Event Mapping in Encompass®"
slug: "how-to-configure-credit-supplement-service-event-mapping-in-encompass"
tags: ["EPC", "Credco", "Encompass Web", "Encompass Desktop", "System Administration"]
updated: 2026-10-01T14:17:41Z
published: 2026-10-01T14:17:41Z
canonical: "docs.cotality.com/how-to-configure-credit-supplement-service-event-mapping-in-encompass"
excludeFromSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Configure Credit Supplement Service Event Mapping in Encompass®

## Overview

Encompass® Partner Connect (EPC) Service Event Mapping feature provides a way for lending organizations to receive updates from integrated service providers and take action when needed. Configure Credco® EPC Service Event Mapping to receive status updates throughout the Credit Supplement request lifecycle. These events notify users of progress, required lender action, completion, or cancellation.

> [!NOTE]
> **Note**: Credco will continue to send email notifications for Credit Supplement updates. Service Event Mapping is optional and can be used to create custom notifications or loan tasks in Encompass.

---

## Configure Service Event Mapping

[Embedded content](https://app.storylane.io/demo/ufpurtrop4vf?embed=inline)

1. Sign in to the [Encompass® Web Portal](https://idp.elliemae.com/authorize?client_id=tirykwfo&redirect_uri=https%3A%2F%2Fwww.encompassloconnect.com%2F&response_type=code&scope=loc) using your administrator credentials.
2. From the **Admin** page, select **Services** from the left-navigation panel, then select **Services Management**.
3. From the **Category** dropdown menu, select **Credit**.
4. Locate the **Cotality Credco** tile.
5. Click the **vertical ellipses (⋮)**.
6. Select **Service Event Mapping**.
7. Click **Add Service Event Mapping**.
8. Enter a name at **Service Event Mapping Name** field.
9. Select one or more service events from the **Available Partner Service Events** list, and then select the **Move icon** to add them to the **Selected Partner Service Events** list.
10. Select a task template from the **Task Template** field, a notification template from the **Notification Template** field, or both. When a selected partner service event is received, the corresponding task is created and/or notification is sent.
11. Click **Save**.

---

## Event details

Refer to the service event details below for more information about each event type.

| Service Event Code | Details |
| --- | --- |
| **S010** Pending Creditor Response | **User review required**: No **eFolder Upload**: Yes **Description** The Credit Supplement order is in progress and actively being worked on while awaiting a response from a creditor or third party to complete the verification. |
| **S011** Lender Action Needed | **User review required**: Yes **eFolder Upload**: Yes **Description** The Credit Supplement order requires action before processing can continue. Review the order status and address any outstanding requirements from Credco. |
| **S013** Completed | **User review required**: No **eFolder Upload**: Yes **Description** The Credit Supplement order is complete, and the report has been delivered to the loan eFolder. |
| **S125** Cancelled | **User review required**: No **eFolder Upload**: Yes* **Description** The Credit Supplement order has been canceled, and no further processing will occur. *An eFolder upload may occur if the order was partially completed before cancellation. |

---

## Outcome

You can configure Service Event Mapping and begin receiving status updates throughout the Credit Supplement request lifecycle.