---
title: "How to Accept or Decline New Orders on Mercury Network®"
slug: "how-to-acknowledge-new-orders-in-mercury-network"
tags: ["Mercury Network - Vendor", "Mercury Network"]
updated: 2026-10-13T17:52:06Z
published: 2026-10-13T17:52:06Z
canonical: "docs.cotality.com/how-to-acknowledge-new-orders-in-mercury-network"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Accept or Decline New Orders on Mercury Network®

## Overview

Use the **New Orders** filter in Mercury Network® to review incoming appraisal assignments and accept, decline, or propose changes to the fee or due date. Responding promptly helps prevent an order from being reassigned to another vendor and keeps your active order pipeline current.

---

## How to accept, decline, or propose conditions for a new order

[Embedded content](https://app.storylane.io/demo/vs6yqzcckkjc?embed=inline)

Review new orders promptly to avoid reassignment. Available tabs and actions may vary depending on whether you are working as an appraisal management company (AMC) or an appraiser and how your Mercury Network account is configured.

> [!NOTE]
> **Note**: Set up a payment method before accepting your first order to prevent delays at this step.
> 
> Related article: [How to Manage Payment Methods on Mercury Network®](/ext/docs/how-to-manage-payment-methods-in-mercury-network-1#overview)

1. Click the **New Orders** filter in the left panel of the Orders view.
2. Double-click an **Awaiting Acceptance** order to view its details.
3. Select **Accept/Decline Assignment** on the **Order Details** page.
4. In the **Order Acknowledgement** window, select **Accept this Assignment**, **Propose Conditions to Client**, or **Decline this Assignment**.
  1. **Accept this Assignment**: You accept this order as-is, with no changes to the fee or due date
  2. **Propose Conditions to Client**: You do not accept the order with current fees and due dates, but you'd like to propose an acceptable fee and/or due date. Keep in mind: this option indicates you are declining the order. So, this order will no longer be assigned to you unless the client accepts your proposed fees and/or due dates.
  3. **Decline this Assignment**: You do not accept this order. The order is immediately removed from your dashboard.
5. Enter **Notes** about your decision and click **OK**.

> [!NOTE]
> **Note**: If the client has a vendor agreement, click the **Vendor Agreement** link in the bottom-left corner to view it, and then select the checkbox to accept it.
6. Click **OK** to agree to the charges. The **Order** **History** will update with the most recent status.

---

## Outcome

After you respond, Mercury Network® records your decision and notes in **Order History**. Accepted assignments remain in your active order pipeline. Declined assignments are removed from your dashboard, while proposed conditions return the order to the client for review. If the client accepts your proposed fee or due date, the order can be assigned back to you.