---
title: "How to Grant Permissions to Users on Mercury Network®"
slug: "grant-permissions"
tags: ["Mercury Network - Secure", "Mercury Network"]
updated: 2026-10-12T20:55:42Z
published: 2026-10-12T20:55:42Z
canonical: "docs.cotality.com/grant-permissions"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Grant Permissions to Users on Mercury Network®

## Overview

Mercury Network® allows you to precisely control what each user can see and do by assigning permissions at the individual account level. These permissions determine which tasks users can perform, which orders they can access, and which system settings they are allowed to manage. This article explains how to assign and manage user permissions so each team member has the appropriate level of access for their role.

---

## How to Assign User Permissions

[Embedded content](https://app.storylane.io/demo/pwdhzytjepjh?embed=inline)

1. In the top navigation menu, click **Users**.
2. In **User Management**, select a user from the list to manage their permissions.
3. Scroll to the bottom of the account profile to find the **Permissions** section.
4. Select the checkbox next to each permission to assign to the user.
5. Once you have selected the user permissions, click **Save** in the upper-left corner.

## Order Management Settings Descriptions

| #### Order Management |
| --- |
| **Place New Orders** Allows users to place new appraisal orders. Click the New Orders link to specify which types of products this user will be able to order. > [!NOTE] > **Note**: These products will need to be enabled in Product Requirements before they can be ordered. > > \| Residential Appraisal \| Commercial Appraisal \| > \| --- \| --- \| > \| Inspection \| Broker Price Opinion \| > \| Optival AVM Cascade \| Real Condition Report \| > \| Optival AVM Cascade & RealCondition Repot \| \| |
| Residential Appraisal | Commercial Appraisal |
| Inspection | Broker Price Opinion |
| Optival AVM Cascade | Real Condition Report |
| Optival AVM Cascade & RealCondition Repot |  |
| **Edit/Update Orders** Allows the user to perform specific actions on the orders available to them including requesting revisions, editing the order, sending via SureReceipts, and more. Click the **Edit/Update** link to specify which actions you'd like to grant the user. > [!NOTE] > **Note**: Enabling the **Mark Complete** permission gives the user permission to access Revision Requests, Completed Order Attachments, and SureReceipts options for orders that are in a **QC** and **revised report** status. To prevent this, you'll need to unselect this permission. > > \| Assign/Reassign Orders \| Delete/Undelete Orders \| Accept/Decline Conditions \| > \| --- \| --- \| --- \| > \| Attach Documents \| Accept/Decline Modifications \| Add Notes \| > \| Edit Order \| Send Message \| Cancel Revision Request \| > \| Inspection Scheduled \| Accept/Reject Overrides \| Inspection Complete \| > \| Escalate to QC - Lvl 2 \| Escalate to QC - Lvl 3 \| Mark Complete \| > \| Resume \| Change Due Date \| Send to BlitzDocs \| > \| Change Fee \| Duplicate \| Cancel Orders \| > \| Issue/Review Bids \| \| \| |
| Assign/Reassign Orders | Delete/Undelete Orders | Accept/Decline Conditions |
| Attach Documents | Accept/Decline Modifications | Add Notes |
| Edit Order | Send Message | Cancel Revision Request |
| Inspection Scheduled | Accept/Reject Overrides | Inspection Complete |
| Escalate to QC - Lvl 2 | Escalate to QC - Lvl 3 | Mark Complete |
| Resume | Change Due Date | Send to BlitzDocs |
| Change Fee | Duplicate | Cancel Orders |
| Issue/Review Bids |  |  |
| **Manage Orders by Product** Allows the user to access orders that are available to them based on product types. Click the **Product** link to specify the product types you want the user to have access to from a complete list of all available products. Keep in mind that that any products that are disabled here cannot be accessed or managed by the user. |
| **Manage Orders by Folder** Allows the user to access orders available to them in specific status folders. Click the **Folder** link to specify the status folders you want the user to have access to. Keep in mind that any folders that are disabled here cannot be accessed or managed by the user while the order is actively set to that status. Once an order status is updated to a status the user has permission to access, it will be made available to them. > [!NOTE] > **Note**: When **Provide Disclosure Tracking** is enabled, the user will also have access to the **Requires Disclosure** and **Pending Disclosure Exp** folders. > > \| Awaiting Acceptance \| Requires Reassignment \| Declined \| > \| --- \| --- \| --- \| > \| Conditionally Declined \| Accepted \| Modification Requested \| > \| Inspection Scheduled \| Inspection Complete \| Override Requested \| > \| In QC - Level One \| In QC - Level Two \| In QC - Level Three \| > \| Revised Report \| Revision - Not Requested \| UCDP Submitted \| > \| UCDP - Failed \| UCDP - Not Accepted \| Completed \| > \| Revision Needed \| Delayed \| On Hold \| > \| Canceled \| Deleted \| Open Bid Orders \| |
| Awaiting Acceptance | Requires Reassignment | Declined |
| Conditionally Declined | Accepted | Modification Requested |
| Inspection Scheduled | Inspection Complete | Override Requested |
| In QC - Level One | In QC - Level Two | In QC - Level Three |
| Revised Report | Revision - Not Requested | UCDP Submitted |
| UCDP - Failed | UCDP - Not Accepted | Completed |
| Revision Needed | Delayed | On Hold |
| Canceled | Deleted | Open Bid Orders |
| **Required to Use Fee Panel** User's orders will only be assigned to appraisers on the Fee Panel. |
| **Selection Settings (Per Order)** Allows the user to change the vendor selection settings on a per‑order basis. This includes the ability to override default settings for requiring a valid license, E&O insurance, preferring a local vendor, and automatic/double-blind assignment to name a few. Changes made on a per‑order basis will be recorded in the audit trail. |
| **View/Manage Other Users' Orders** Allows this user to manage other users' appraisal orders — Note that by clicking the **Users'** link you can select which users' orders this user can manage. |
| **Submit to UCDP** Allows this user to submit appraisals directly to UCDP. - Click the UCDP link to choose which Business Units this user can submit for. - This user will also handle all revision requests, overrides, and resubmissions for the appraisals they submit to UCDP. |
| **Submit to FHA** Allows this user to submit appraisals directly to FHA via the EAD portal. - Click the FHA link to choose which Business Units this user can submit for. - This user will also handle all revision requests, overrides, and resubmissions for the appraisals they submit to FHA via the EAD portal. |
| **Compliance** > [!NOTE] > **Note**: Note: Please use caution when granting this permission. If you check the Compliance privilege, it grants the user the ability to see the appraiser's contact information, delete completed reports from your Mercury Network® account, and flag orders as complete. **Do NOT grant** this permission to any person who is not in charge of the compliance efforts in your organization. |
| **Manage QuickLists** If this is selected, the user will be able to add and remove items from the QuickLists. If it is not selected, the user will simply use the QuickList items that have already been configured. **Related Article:** [How to Manage QuickList Entries](/ext/docs/add-quicklist-entries#overview) |
| **Auto Assignment Approval** When auto-assigning an order to a vendor, this allows the user to see the vendor contact information before placing the order. This allows them to confirm that the vendor can accept the order. |
| **Submit to AQM** This enables the user submit orders to AQM. |
| **Rate Vendors** This enables the user to rate the vendors that work on appraisal assignments on the quality of their work and their professionalism. |
| **Access VMP XSite** Disabling this option allows you to lock out a user from the VMP XSite completely. For example, if a user should only be managing orders from the vendor side, you can now prevent them from logging in to the VMP XSite which includes restricting their access to sync status updates, messages, and making changes to the clients order in any way from your VMP XSite. > [!NOTE] > **Note**: Do not disable the **Access VMP XSite** option unless you want to completely restrict a user from logging in to your VMP XSite. Disabling this option prevents the user from logging in whatsoever. |

## Preferences Management Settings Descriptions

| #### Preferences Management |
| --- |
| **UARR Configuration** This will allow the user to manage the preferences in the Uniform Appraisal Review Rules. |
| **Order Product Requirements** Check this box to let the user change the requirements for all orders of a specific type. |
| **VMP XSites** This permission will allow the user to change preferences for your VMP XSite, if you have one. |
| **Vendor Selection Settings** When selected, the user will be able to adjust the preferences that control how appraisers are selected for appraisal orders. Click **Settings** to choose if this user can access *Vendor selection*, *Intelligent Selection System (ISS)*, or *Ordering options*. |
| **AQM Settings** This permission will allow the user to change preferences for AQM. |
| **Manage UAD 3.6 Fees** This permission applies to our new fee management module, which will only become visible in your platform once you migrate to UAD 3.6. |

## Accounts Management Settings Descriptions

| #### Accounts Management |
| --- |
| **Client Management** This permission allows the user to change client specific settings and preferences. |
| **View Management Reports** This will allow the user to view the reports that detail your Mercury Network® appraisal orders. |
| **Add/Manage User Accounts** Select this to allow the user to create new users and manage existing users' settings. |
| **Manage Account** Allows the user to add and/or update the credit card on file used for transaction fees and view the transaction fee invoice history. |
| **Manage Fee Panel** This permission determines how the team member will interact with appraisers from the fee panel and candidate list. Click **Fee Panel** to control these specific actions: \| Add vendors \| Mark Ineligible \| \| --- \| --- \| \| Build Fee Panel \| Review Documents \| \| Manage Candidate List \| Remove Vendors \| \| Contact Vendors \| Contact Vendor \| \| Fee Panel Options \| Access Tax Information \| \| Add/Manage Order Group \| \| |
| Add vendors | Mark Ineligible |
| Build Fee Panel | Review Documents |
| Manage Candidate List | Remove Vendors |
| Contact Vendors | Contact Vendor |
| Fee Panel Options | Access Tax Information |
| Add/Manage Order Group |  |
| **Fee Panel (Read Only)** This allows a user to see your fee company's fee panel but not make any changes. |
| **Add/Manage Connections** With this enabled, the user will be able to manage your connection to the UCDP and EAD. They'll be able to change the DI User ID and password, as well as add, remove, or edit any of your Business Units. Assign this only to a user who is authorized to manage these connections. Invalid connection settings will interrupt your ability to submit to UCDP and EAD. |

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## Outcome

After completing these steps, you will be able to configure user permissions to match your organization’s workflow and security requirements. You will know how to grant or restrict access to order management, compliance tools, vendor interactions, submissions to UCDP or FHA, and administrative settings. This ensures users have the access they need while protecting sensitive data and maintaining proper account control.