FAQs About Appraisal Scope®

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General and User Interface per UAD 3.6 Updates

What is Valuation Modernization?

Appraisal Modernization is a GSE‑driven initiative transitioning the appraisal process from form‑centric to data‑centric workflows. It introduces:

Which Jobtypes support Modern workflows?

The following must be configured as Modern jobtypes:

  • Appraisal URAR (Parent Order)

  • Restricted Appraisal Update (Child)

  • Completion Report (Child)
    Legacy (1004, etc.) remains supported during the GSE transition.

Modern vs. Legacy Jobtypes

The biggest change you will see in the platform is the distinction between Legacy and Modern Jobtypes. During this multi-year transition, both will coexist side by side.

How to tell the difference:

·      Legacy (The "Old" Way): Most current orders. They use the standard XML/PDF upload and can still be delivered via email.

·      Modern (The "New" Way): These are jobs an AMC has specifically transitioned to meet new GSE standards.

When a jobtype is designated as modern:

·      It must be mapped to a standardized product category (e.g., appraisal type or scope of work).

·      Certain product types (like FHA or Commercial) will not be supported initially but may be added in later phases.

·      The file delivery format changes - modern Jobtypes require appraisers to upload a ZIP package instead of just an XML or PDF.

·      Email delivery will no longer be supported due to file size; instead, files will be accessible via download links or integrations.

Can Modern Jobtypes be used for FHA or Commercial orders?

No. FHA and Commercial Jobtypes cannot be configured as Modern due to GSE requirements.


When does the Add Appraisal Form button become available?

It becomes available only after the parent Appraisal URAR has been delivered and is in Completed status.

Which child products can be created from a completed parent URAR?

If no child orders exist, both Restricted Appraisal Update and Completion Report are available. If one already exists, only the remaining eligible child product can be added.

Do child orders need to go to the same appraiser as the parent order?

Yes, they should be assigned to the original appraiser who completed the parent URAR when possible. If a different appraiser is selected, staff must provide an explanation for audit tracking.

What happens if all allowed child products already exist?

The Add Appraisal Form button is disabled once the parent URAR already has both eligible child products attached.


JobType & Configurations

How do I create Modern Jobtypes?

What new fields appear in Modern orders?

Users may see new fields such as:

  • Property Valuation Method

  • Rent Schedule Indicator (read‑only)

  • Living Unit Excluding ADU Count

  • Accessory Dwelling Unit Total Count

  • PUD Indicator

  • Product Type label

  • ZIP File Upload field

Which fields become locked after submission?

For URAR Orders:

  • Loan Number

  • Property Valuation Method

  • Rent Schedule Indicator

For Child Orders:

  • Loan Number

  • Property Valuation Method

  • Rent Schedule Indicator

  • PUD Indicator
    (all inherited from the parent)

Why is the Rent Schedule Indicator read-only for some Jobtypes?

For Restricted Appraisal Updates and Completion Reports, the indicator is inherited from the Parent URAR and cannot be changed.

Why can’t I clone Restricted Appraisal or Completion Report Jobtypes?

Per GSE rules, child products:

  • Cannot be cloned

  • Cannot use Add Appraisal Form except at the URAR parent level

What changes were made for Collateral Management System® (CMS) integration?

  • Modern‑specific mapping tab added

  • Modern Loan Types, Property Types, Intended Use, and Occupancy values included

  • Updates from CMS automatically populate Modern fields such as:

    • Property Valuation Method

    • ADU counts

    • PUD Indicator

What is required for Mercury Network®  mapping?

Five‑field mapping must be configured:

  • Product Type

  • Property Type

  • Property Valuation Method Type

  • Mortgage Type

  • Rent Schedule Indicator

Legacy mapping versions cannot be used once Modern mapping is enabled.

Can SSRs be sent back to Mercury Network®?

Yes. Appraisal Scope formats SSRs into the required JSON format for Mercury Network. Manual entry is also possible.

Which modern jobtypes should be created for UAD 3.6 workflows?

Create separate jobtypes for Appraisal URAR, Restricted Appraisal Update, and Completion Report. These support the parent-child workflow required for modern appraisal processing.

Can I change a jobtype from legacy to modern after it is created?

No. Once a jobtype is created, its legacy or modern designation is locked and cannot be changed later.

When should I select the Rent Schedule Indicator?

Select it only when the modern parent jobtype requires a rent schedule. Child products inherit this setting from the parent URAR and do not allow separate selection.

Should modern jobtypes be added to every client jobtype list?

No. Add them only to the lists assigned to clients who are ready for UAD 3.6 ordering so non-ready clients do not accidentally select a modern product.

What new modern UAD 3.6 reporting attributes are available in Report Builder?

Report Builder now includes additional attributes for modern UAD 3.6 orders, such as Property Valuation Method, PUD Indicator, Accessory Dwelling Unit Total, and Living Unit Excluding ADU.

Which report can be used to view modern appraisal-level data?

Users can use Appraisal: General Reports to build and run reports against modern appraisal-level data points.

What modern JobType details are available in JobType List Reports?

JobType List Reports can display modern JobType characteristics, including Product Type and Rent Schedule Indicator.

What modern UAD 3.6 products does the RealEC integration support?

The RealEC mapping screen supports modern data flows for URAR 3.6, Appraisal Update 3.6, and Completion Report 3.6.

What product codes are used for RealEC modern products?

URAR 3.6 uses Product Code 1046, Appraisal Update 3.6 uses Product Code 1047, and Completion Report 3.6 uses Product Code 1048.

What data can RealEC automatically extract for modern orders?

RealEC can automatically process modern values for Loan Type, Intended Use, Property Type, and Occupancy Type. It can also extract dwelling counts such as Accessory Dwelling Unit Total Count and Living Unit Excluding ADU Count.

Does the RealEC integration support delivery of modern ZIP appraisal reports?

Yes. The integration supports delivery of modern ZIP appraisal reports through the RealEC connection.

Does RealEC enforce the three-URAR limit?

Yes. The integration enforces the GSE limit of a maximum of three URAR orders per loan number.

What is the purpose of the Collateral Investigate integration?

The Collateral Investigate integration connects Appraisal Scope to a modernized quality control review workflow for UAD 3.6 orders.

Where do administrators enable Collateral Investigate for UAD 3.6 orders?

Administrators can enable it by going to Settings → Options → Integrations → Collateral Investigate and selecting “Use Collateral Investigate for UAD 3.6 Orders.”

Can Collateral Investigate be configured at the client level?

Yes. Client-level settings are available under the Client Company Profile → Settings → Integrations → Collateral Investigate.

What changes appear on the Review tab for UAD 3.6 orders?

For UAD 3.6 orders, the Review tab displays a Collateral Investigate sub-tab and a Manual sub-tab. The legacy Third Party AVM and Review Products section is removed from modern orders.

Can reports be submitted to Collateral Investigate before UCDP submission?

Yes. Appraisal reports can be submitted to Collateral Investigate before or without a UCDP submission, as long as they pass MISMO 3.6 XML and UAD validation.

Can SSRs be sent to Collateral Investigate?

Yes. SSRs can be sent manually using the Send SSRs link or automatically once received from UCDP.

How are Collateral Investigate review statuses tracked?

Status updates, such as Assigned, In Review, and Escalated, are communicated back to the Review Progress Table through API callbacks.

What happens when Collateral Investigate requests a revision?

If a Revision Needed callback is received, the platform can draft and send findings to the appraiser automatically or hold the request for manual staff review. After the revised report is uploaded, users can send the revised XML payload using the Send Revised Report button.

What happens if required fields are missing before submission?

The platform performs pre-validation and displays clear UI warnings if mandatory fields, such as Property Valuation Method, Loan Type, or Coordinates, are missing.


Workflow & Parent/Child Order

How many URARs can be created per loan number?

Up to three URARs per loan number (GSE limit).

What is the assignment rule for child orders?

Child orders must be assigned to the same appraiser who completed the parent URAR, unless they are unavailable.

When is the Add Appraisal Form button disabled?

When the parent URAR already has:

  • A Restricted Appraisal Update, and

  • A Completion Report
    → Both child products exist, so no additional forms can be added.


File Upload, Submission & Validation

What must be included in the Modern ZIP package?

A valid ZIP must contain:

  • MISMO 3.6 XML

  • PDF of the report

  • Property photos

  • Supporting docs

What validation messages can appraisers receive?

Validation results are categorized as:

  • Fatal Errors (must be corrected)

  • Warnings

  • Informational Messages

Only validated files are eligible for UCDP submission.

What happens after a file is uploaded?

The system:

  1. Extracts the ZIP

  2. Displays the XML/PDF

  3. Runs validation

  4. Updates the order status to Ready for Review after passing

How does manual UCDP submission work?

After a ZIP is validated:

  1. Go to Documents/Files

  2. Ensure status is Valid

  3. Click Submit

How does automated UCDP submission work?

If enabled in Client Company settings:

  • Files submit automatically after validation.

  • Sequence numbers are assigned.

  • Child orders inherit the parent’s sequence #.

What happens if more than 3 URARs are submitted for a loan?

The system displays:

“Only 3 Appraisal URARs are allowed per loan number.”

How can staff find appraisers who are ready for modern UAD 3.6 orders?

Staff can use the UAD 3.6 Capability filter during manual assignment and confirm the appraiser’s readiness in the vendor profile.

What happens if required UCDP credentials are missing?

The platform stops the UCDP submission process and displays alerts when required credentials or account details are incomplete.

Which account details can block UCDP submission if they are blank?

Missing User ID and password credentials, lender name, business unit fields, or Fannie Mae and Freddie Mac account details can all stop submission.

Can child orders be reassigned by appraiser manager users?

No. In the appraiser workflow, reassignment options for child orders remain disabled.

What happens if a UCDP submission fails because of a technical or transport issue?

If the submission fails due to a technical or transport issue, users can retry the UCDP submission without uploading the appraisal report again.

Do users need to re-upload the appraisal ZIP file after a UCDP submission error?

No. If the report was already uploaded and validated, users can retry the submission without re-uploading the file.

Where can users find SSRs for rejected UCDP submissions?

When a submission is rejected, the associated SSR file is saved and displayed in the Additional Documents table so users can review it separately from successful SSRs.

Why are rejected SSRs shown separately?

Rejected SSRs are displayed separately to help users distinguish them from successful SSR files and quickly identify files that require follow-up.


AMC-to-AMC and Integration Updates

How are modern appraisal files transferred between AMCs?

Validated modern appraisal files are transferred in ZIP format, and the receiving AMC can access both the ZIP package and the extracted PDF from the Documents tab.

What happens if a parent AMC sends a modern order to a vendor AMC that is not modernization-enabled?

The system blocks the transmission and displays an error because the receiving platform is not configured for UAD 3.6 workflows.

What is the new CMS Service Type ID column used for?

It helps administrators identify the incoming CMS service string more easily, which simplifies troubleshooting and mapping configuration.

Why would a Mercury child order be rejected?

A Mercury child order is rejected if its incoming loan number does not match the parent URAR loan number already stored in the platform.

Can SSRs be transferred from a vendor AMC to a parent AMC?

Yes. The Scope-to-Scope integration bridge supports the direct transfer of SSRs from the vendor AMC to the parent AMC for modern orders.

Where can the parent AMC view transferred SSRs?

The parent AMC can open and view transferred SSR files from the parent platform’s Documents tab.

Is the CU risk score also shared through the Scope-to-Scope workflow?

Yes. The workflow automatically forwards the extracted CU risk score from the vendor AMC to the client AMC along with the SSR PDF.


Rule Profile Interface

What is the new Rule Profile interface used for?

The new Rule Profile interface helps you create, edit, and manage appraisal assignment rules in a more streamlined way, with improved visibility, conflict detection, and easier access to rule profile settings.

How to Create & Configure Rule Profiles on Appraisal Scope®

What is the difference between Round Robin and Monitor Only rule profiles?

Round Robin automatically assigns orders to selected staff users in rotation. Monitor Only allows staff to monitor orders without automatically assigning them. If an order matches even one Monitor Only rule, it will not be automatically assigned

How do I create a new rule profile?

You can create a new rule profile by selecting + New rule profile or choosing the Create a new one link from the main view. Then, enter a rule name, choose the rule type, and click Create rule profile.

How to Create & Configure Rule Profiles on Appraisal Scope®

How can I check if my rule profile conflicts with another profile?

Use the Show rules usage in other rules profile icon to identify rules that may overlap with other profiles. If conflicts appear, open the conflicting profile in a new browser tab, review the setup, and adjust the rules before saving.

Why are my changes not taking effect?

Changes are not final until you click Save changes. Before saving, use the Show changes made during this edit session option to review additions, modifications, and deletions. If changes still do not save, check for validation errors or missing required settings.