---
title: "FAQs About OneHomeowner"
slug: "frequently-asked-questions-about-onehomeowner"
updated: 2026-05-05T16:37:21Z
published: 2026-05-05T16:38:42Z
canonical: "docs.cotality.com/frequently-asked-questions-about-onehomeowner"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs About OneHomeowner

---

### Professional Users

#### How do I log in for the first time?

Click Submit a [Support Request](https://support.homeowner.ai/hc/en-us/requests/new) and we'll point you in the right direction.

#### Is the platform offered in other languages?

Not at this time. However, web browsers such as Google Chrome or a Microsoft Edge can translate the page for you. Once your preferred language is selected, right-click and choose "Translate to…"

#### Is the platform accessible on mobile devices?

Yes. The platform is accessible through a web browser such as Chrome, Edge, or Safari on your phone, tablet, or other mobile device. You can save the Platform Sign-In Page to your phone’s home screen for quick access. If you’re just getting started, we recommend using a computer for the best experience.

#### What notifications will I receive?

You can view and adjust notification frequency under Notification Settings. You can also enable Custom Notifications for hub activity.

#### How long does it take to create a new hub? Is there a limit?

There are several ways to create hubs:

- Invite your entire database using Invite Homeowners
- Create an Individual Hub to maintain a client relationship after closing

Creating a hub takes just a minute or two, and there is no limit to the number of hubs you can create.

#### What happens when I add someone to a hub?

When someone is added to a hub, they receive a Hub Invitation email. These emails cannot be edited or customized at this time. The recipient clicks the link, creates an account, and joins the hub as a collaborator.

#### Can I resend a hub invitation?

Yes. Under Hub Settings, you can resend or revoke invitations, remove collaborators, Edit the Hub Name, and make other hub-level changes.

#### Can I remove a Service Provider from the platform?

You can request to add service providers and recommend or un-recommend, them within the platform. To fully remove a provider from the platform database, submit a request and our team will review whether the provider is no longer valid.

#### Where is the data sourced that is displayed inside the hub?

- Home value data is collected from multiple displayed sources and averaged
- Mortgage loan data is sourced from Cotality
- Estimated interest rates are sourced from Zillow