FAQs About Credco

Credco is a reseller of consumer reports and other information to its clients: banks, mortgage companies, and other lending institutions.

Credco discloses personal information only to companies that are authorized by the individual to access such information or to those companies that otherwise have a permissible purpose to access personal information under the Fair Credit Reporting Act (FCRA). Because Credco is a reseller of information that comes from other entities, Credco does not maintain a database from which new consumer reports are produced.

For consumer assistance information, visit this page.

For consumer-related inquiries:
Credco
P.O. Box 509124
San Diego, CA 92150

Phone: (800) 637-2422
Hours of Operation:
Monday – Friday: 6 a.m. to 5 p.m. Pacific Time

You can add new users(opens in new tab) from Credco’s End User Administration page. You’ll add a user’s personal and contact details and configure their settings from this page.

Yes, assuming you have adequate administration privileges, you can modify an existing user’s permissions(opens in new tab) at any time by accessing the User Administration settings.

System Administrators can reset a user’s password(opens in new tab) from the End User Administration page.

System Administrators can disable a user(opens in new tab) by going through the End User Administration page and selecting the Disable User setting.

To add a product, reach out to your Company Administrator for access. If you need to add a product to your company, reach out to your Sales Agent.

For questions regarding pricing, please contact Customer Relations Management Dept.

Phone: (800) 255-0792

Hours: Monday – Friday from 8 a.m. to 5 p.m. Central Time

For questions about charges on your statement, contact the Billing Department.

Phone: (800) 294-5566

Hours: Monday – Friday from 8 a.m. to 5 p.m. Central Time

For a copy of past invoices, contact the Billing Department. If you are signed up for electronic billing, you can access past invoices on our eBilling site (eBill.credco.com). If you are not currently receiving your bills electronically, but would like to start, please email our billing department at credco.ebill@corelogic.com and they can assist you further.

Phone: (800) 294-5566

Hours: Monday – Friday from 8 a.m. to 5 p.m. Central Time

The surcharges on your bill are calculated by adding state sales tax, third party access fees and bureau surcharges. As these charges can vary by customer and region, you can contact a Sales Representative at (800) 255-0792 for more information regarding your specific account set up.

For payment questions, please contact our Collections Department at (866) 789-4048.

You can learn more about how Credco can help meet your business needs by visiting www.credco.com and clicking on the Products and Services link. If you have questions regarding a specific product, please contact one of our Sales Representatives at (800) 255-0792 or email contactus@corelogic.com.

You can re-print copies of previously pulled credit reports from the Search screen.

1. Search for your file by REF or SSN. Results will be returned below the search box.
2. Select the transaction by clicking the radio button to the left of the transaction.
3. Click the 'Re-Print' button.

To print/export pricing details for a specific transaction:

1. Search for transactions by Date, Ref, SSN, or whatever criteria needed. The results will be returned below the search box.
2. Select your item by clicking on the radio button to the left.
3. Click 'Pricing Details'.
4. Click the 'Print' button to print the pricing information for that transaction.

If you would like to view invoices for your entire account, you will need to be signed up for electronic billing, or call our billing department at (800) 294-5566. To sign up for eBilling, send an email to credco.ebill@corelogic.com.

Acrobat Reader must be configured to display the PDF within its own application window and not in a browser window.

1. Open Acrobat Reader
2. Click 'Edit -> Preferences'.
3. Click the 'Internet' option on the menu to the left.
4. Uncheck the 'Display PDF in Browser' checkbox.
5. Click 'OK' and close Acrobat Reader.

Yes, you can generate individual reports for applicants initially processed as a joint report. You must access the joint report and remove the Applicant. After that, return to the joint report and remove the co-applicant.