--- title: "Encompass® Integrated Credco® Application Basic Navigation" slug: "encompass-integrated-credco-application-basic-navigation-newepcapp" tags: ["Encompass Desktop", "Encompass Web", "EPC", "Credco"] updated: 2026-09-30T20:35:49Z published: 2026-09-30T20:35:49Z canonical: "docs.cotality.com/encompass-integrated-credco-application-basic-navigation-newepcapp" excludeFromSearch: true excludeFromExternalSearch: true --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.cotality.com/llms.txt > Use this file to discover all available pages before exploring further. # Encompass® Integrated Credco® Application Basic Navigation ## Overview Credco® offers a range of features to support you. Identifying these features will help you confidently navigate the application and leverage its capabilities to optimize your workflow. --- ## Basic navigation and features [Embedded content](https://app.storylane.io/demo/aymumw4uqml4?embed=inline) #### Left Navigation Menu - **Dashboard**: Displays order details and results for the applicant(s). This option appears only after at least one order has been placed for the applicant(s). - **New Order**: Start a new order for your applicant(s). - **My Info**: View and manage your profile and Credco account settings, including confirming details and adding or updating branch accounts for credit orders. - **Close**: Exit the Credco application and return to Encompass. #### Dashboard The Dashboard displays a table view of all credit products ordered for your applicant(s). Refer to the descriptions below for details on each column. - **Supplement**: In the Supplement column, you can order a credit supplement by selecting **+ Order Supplement**. If a supplement has already been ordered, the option changes to **Edit Supplement**. Select the caret icon to expand the row and view additional details and available actions for your supplemental order. - **Product**. This column shows the type of credit product ordered for your applicant(s). - **Reference #**: Displays the reference number associated with the transaction. Selecting the **blue Reference # link** will open the associated report to view. - **Borrower(s)**: Shows the name(s) of the borrower(s) included on the report. - **SSN #**: Displays the Social Security numbers for your applicant(s). Select the **unhide icon** to view the full number. - **Bureau(s)**: Displays the credit bureaus included in the report: **TUC (TransUnion)**, **XPN (Experian)**, and **EFX (Equifax)**. - **Date Ordered**: Shows the date the report was ordered. Use the **sort option** **↑↓** to view results from newest to oldest or oldest to newest. - **Actions**: Use the **Actions** menu in the Actions column to perform additional tasks on a credit report. The menu includes the following options: - **Reissue Credit Report (Import)**: Sends updated credit report data and changes back to your Encompass loan file. - **Add / Remove Bureaus**: Modify the bureaus included in the report. - **Swap Borrower**: Update the borrower(s) position on the report. - **Force New Credit Report**: Triggers a fresh pull from the credit bureaus, bypassing the de-dupe (duplicate) check. - **View Report**: Open and review the credit report. - **Order Merge Plus Supplement**: Opens the same screen as **+ Order Supplement** in the Supplement column, allowing you to request a Merge Plus Supplement (Credit Supplement) for the selected report. #### New Order The **New Order** screen includes three main sections: Loan Information, Order Configuration, and Application Information that guide you through placing your credit order. Review the details below to understand the fields and features available in each section. **Loan Information** Displays basic loan details. Use the **Borrowers** dropdown to select who to include in the credit report. The **Requested By** and **Loan Number** fields are auto-populated from your loan file and cannot be edited. --- **Order Configuration** You use this section to define your credit report request, including the account it is ordered from, the product, request details, and reporting preferences. - **Account**: Select the account used to place the order. If only one account is assigned to your profile, it displays as a read-only field. If multiple accounts are available, use the dropdown to select the appropriate account. - **Request Type**: Select the request type: New Request, Retrieve Existing, or Force New Credit Report. - **Reference Number**: Enter a reference number to retrieve an existing report and import it into the application. - **Product**: Select the credit product for your applicant(s). - **Bureaus**: Select the bureaus to include in the report using the checkboxes. - **Report Language**: Use the radio buttons to select the report language: English or Spanish. - **Report On**: Use the radio buttons to select whether to run an individual or joint report. - **Auto-Import Liabilities**: Selected by default. Clear this checkbox to prevent liabilities from being automatically imported into your Encompass loan file. - **Exclude Zero Balance**: Selected by default. Clear this checkbox to include zero-balance liabilities in your Encompass loan file. --- **Application Information** You use this section to review and manage borrower and co-borrower details, including identity and address information. - **Borrower and Co-Borrower Details**: Review the borrower information provided from your Encompass loan file. These fields are read-only and cannot be edited. If any information is incorrect, you must exit the application and update the loan file in Encompass. - **Current Address, Mailing Address, and Previous Address**: Add, update, or delete the applicant’s address history. - **Address Type**: Use the dropdown to select the address type, such as Normal Address, PO Box, Rural Route, or Military. --- **Other Features** - **File Freeze Pin**: If your borrower provided a file freeze PIN to access a frozen credit report, you will expand and complete this section for each applicable bureau, and select the acknowledgement checkbox. - **Notes**: Add notes to your order. Notes entered here are included in the completed report. - **Cancel**: Select to cancel the order and exit the New Order screen. - **Submit Order**: Select to submit your order after completing all selections #### My Info You use this tab to view your profile details and manage the accounts used to place credit orders. - **Name and Email**: View your profile name and email address. These fields are read-only. - **Assigned Accounts**: Manage the accounts available for ordering credit products. If your System Administrator created you profile using a template, this section displays **From Template Read-Only**, and you cannot make changes. If not, you can add additional account numbers by selecting **Add Another Account**. > [!NOTE] > **Tip**: Refer to [How to Manage Your Profile & Add Branch Accounts for Credit Orders](/ext/docs/how-to-manage-your-profile-and-add-branch-accounts-for-credit-orders-new-credco#overview) for step-by-step instructions. --- ## Outcome You can confidently navigate the Credco application, identify key features, and use its capabilities to streamline your processes and improve your workflow.