Overview
Access the VOE/I Automated Service Ordering (ASO) template in Encompass®, review template field descriptions and configuration options, and apply best practices for creating automated verification order workflows.
Access the ASO VOE/I template in Encompass
Before you start, note that these instructions explain how to access the template only and do not cover the complete configuration process.
Log in to the Encompass Web Portal using your administrator credentials.
From the Admin page, expand the Services panel and select Automated Order Templates.
Click Add.
In the Service Orders section, click Add.
In the Add New Automated Service Order popup, select CoreLogic Verification of Employment/Income from the Provider dropdown menu.
Click Create.
On the Add Service Order page, click Add in the Automated Options section. The Verification of Employment/Income: Create Template page displays.
Template Descriptions for ASO Orders | |
|---|---|
Template Name | This field allows you to enter a unique name for your VOE/I automated order template. |
Create order for | Use the radio buttons to specify which borrower(s) should have a VOE/I ordered automatically when the template criteria are met. Options include:
|
Product Type | Use the radio buttons to select the verification product that should be ordered automatically when the template criteria are met. Options include:
|
Verification Type | Use the radio buttons to select the verification method that will be used when the automated order is placed. Available options include:
Matching Employment Name for Next Step requires employer information and validates that the verification response matches the employer provided with the request. This option requires the employer's name. For Manual Verification requests, the employer's full address (including ZIP code) and phone number are also required. Minimal Borrower Information for Request uses borrower information to obtain a verification. The Work Number® (TWN) requires only the borrower's Social Security number. Experian Verify™ requires the Social Security number plus two of the following: full name (first and last), date of birth, or address. When Matching Employment Name for Next Step is selected, all verification options are available. When Minimal Borrower Information for Request is selected, only The Work Number® (TWN) and Experian Verify™ can be selected under Verification Options. |
Verification Options | Use the checkboxes to select the verification options you want included in your automated workflow. Options include:
Important: The verification waterfall is based on the options configured for your organization. If Manual Verification is not included in your organization's waterfall configuration, selecting Manual Verification here will cause the order to be rejected. |
Credit Loan Type | Use the Credit Loan Type options to specify which loan types should automatically trigger a VOE/I order when the template criteria are met. |
ASO best practices
Configure the evaluation level at the loan level so a single order is submitted to CoreLogic (Cotality) for all borrowers on the loan.
Thoroughly test ASO in your UAT environment to verify that the assigned workflow trigger functions as expected before enabling ASO in Production.
Configure field mapping for the extension fields used to receive service event notifications.
Refer to the following ICE Mortgage Technology™ resources for additional information.
Outcome
You can access the VOE/I ASO template, review the available configuration options and field descriptions, and prepare to set up automated employment and income verification workflows in Encompass.