How to Delay Orders on Mercury Network®

Overview

Delaying an order allows you to document a pause in progress when circumstances require additional time or resolution. Mercury Network® provides a way to record the delay, update the due date if needed, and communicate the reason appropriately based on your ordering settings.

How to Delay an Order

1. In the Active Order Folders panel on the left, click All Open Orders.

2. Locate the order in the All Open Orders list, then double-click it to open Order Details.

3. In the top toolbar, click Set Status and select Delayed.

4. In the Set Order Status dialog box, perform one of the following actions:

   1. If the order has a new due date, enter it in the New Due Date field.

   2. If using double-blind ordering: Select one of the pre-provided reasons for holding the order.

   3. If not using double-blind ordering: Type a message explaining the reason for the hold.

   4. (Optional) To update the Client VMP and notify the client, select Update status on the VMP Client order and notify client.

5. Click OK. The Order History log will record that the order status is set to Delayed.

Outcome

After completing these steps, you will be able to mark an order as delayed, update the due date when applicable, and document the reason for the delay. This ensures the order status accurately reflects the situation and keeps communication aligned with double‑blind requirements when applicable.