---
title: "How to Manage Existing Users on Credco.com"
slug: "credco-manage-existing-users"
updated: 2025-10-05T19:09:46Z
published: 2025-10-05T19:09:46Z
canonical: "docs.cotality.com/credco-manage-existing-users"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Manage Existing Users on Credco.com

## Overview

As an Administrator, you have the ability to manage users and their permissions, as well as to disable users directly on Credco.com.

---

## Managing existing users

[Resetting User Passwords](https://demo.arcade.software/1LRacb1eKFCuNbV8FCNm?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

1. Click **Administration** in the navigation menu.
2. Select the user’s profile from the **Profile** menu.
3. Select your search criteria from the **Search By** menu.
4. Enter your search criteria and click **Search**.
5. Select the relevant user from the results of your search.
6. Select the relevant tab from the **End User Administration** page to carry out specific tasks:
  1. **User Maintenance**: Select to change the username, personal details, or contact information.
  2. **Supplement & Verification/Order Product**: Select to edit the assigned profile type, associated account numbers, the Loan Officer Code, or Branch ID.
  3. **Type of End User**: Select to modify the user type (Admin Level), available features, products, and search criteria.
  4. **Password Assistance**: Select to reset a password.
7. Click **Save & Close** once changes have been made.

> [!NOTE]
> **Tip**: A temporary password will be created and sent to the user. They will be asked to set a new password for their account.

---

## Disabling existing users

[Resetting User Passwords](https://demo.arcade.software/YzDk84OneTij5dx1puht?embed&embed_mobile=tab&embed_desktop=inline&show_copy_link=true)

> [!NOTE]
> **Notes**
> 
> - You must be an Administrator to disable a user.
> - Disabling a user does not remove the user record from the system. The user can be reactivated at any time.

1. Click **Administration** in the navigation menu.
2. Go to the **User Administration** tab and select the user’s profile from the **Profile** dropdown list.
3. Select your search criteria from the **Search By** dropdown list.
4. Enter your search criteria and click **Search**.
5. Select the applicable user from your search results.
6. Next, go to the **Type of End Users** tab.
7. In the **Users Options** section, select **Disable User**.
8. Click **Save** and then close.

---

## Outcome

You can now manage various account settings for your users, as well as disable users as needed.

---

## Further readings

- [How to Create New Users on Credco.com](/ext/docs/credco-create-new-users#overview)
- [How to Manage Profile Privileges on Credco.com](/ext/docs/credco-manage-profile-settings#overview)
- [How to Reset User Passwords on Credco.com](/ext/docs/credco-reset-user-passwords#overview)