Frequently Asked Questions

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Who is Credco?

Credco is a reseller of consumer reports and other information to its clients: banks, mortgage companies, and other lending institutions.

What does Credco do with personal information?

Credco discloses personal information only to companies that are authorized by the individual to access such information or to those companies that otherwise have a permissible purpose to access personal information under the Fair Credit Reporting Act (FCRA). Because Credco is a reseller of information that comes from other entities, Credco does not maintain a database from which new consumer reports are produced.

Where can I find information on consumer assistance for Credco?

For consumer assistance information, visit this page.

How do I contact Credco?

For consumer-related inquiries:

Credco

P.O. Box 509124

San Diego, CA 92150

(800) 637-2422

Hours of Operation:

Monday – Friday from 6 a.m. to 5 p.m. Pacific Time

How can I add a new user?

You can add new users from Credco’s End User Administration page. You’ll add a user’s personal and contact details and configure their settings from this page.

Can I modify an existing user’s permissions?

Yes, assuming you have adequate administration privileges, you can modify an existing user’s permissions at any time by accessing the User Administration settings.  

How can I reset a users password?

If you are an Administrator, you can reset a user’s password from the End User Administration page.

How can I disable a user?

If you are an Administrator, you can disable a user by going through the End User Administration page and selecting the Disable User setting.

How can I add a product?

To add a product, reach out to your Company Administrator for access. If you need to add a product to your company, reach out to your Sales Agent.