Overview
Mercury Network® allows account administrators to contact fee panel vendors outside the context of a specific order. This feature is useful for sharing general announcements, process updates, or other important information that applies across multiple assignments. This article explains how administrators can select vendors from the Fee Panel and send messages directly to them.
At times you may want to contact one or more of your fee panel vendors to notify them about process changes not related to any specific order. Mercury Network® provides a way for the Mercury administrator on your account (not for your loan originators) to contact the vendors on your fee panel independently from an order.
Click Fee Panel at the top.
Click the Appraiser/Agent fee panel or the AMC/Firm fee panel to see the vendor you intend to contact.
Click to select the vendors you want to contact. To select multiple vendors, hold down the Ctrl or Shift keys while you click.
In the top toolbar, click Contact vendor.
In the window that appears, use the editor to rewrite the e-mail as you see fit. To use placeholders for your contact information or for the appraiser's information, use the My Fields and Contact Fields drop-down menus respectively.
When finished, click Send to send your message.
Outcome
After completing these steps, you will be able to contact one or more fee panel vendors directly from Mercury Network®. You will know how to select vendors, customize messages using available fields, and send communications that are not tied to a specific order, helping you keep vendors informed and aligned with your processes.