Overview
Client and Vendor Settings within Status Mapping allow you to control how comments are handled and distributed when specific order statuses are applied. By configuring these settings, you can determine whether standard, custom, or no comments are sent to clients or vendors for key status events, ensuring communication is consistent and appropriate for each audience.
In the status mapping configuration area, you also have the option to configure settings specific to your client and vendor that determine how comments are handled when certain statuses are applied.
How to Configure Client Settings
Follow the steps below to configure the distribution of client comments:
Click Client Settings in the header of the VMP XSite (Client) column.
Choose one of three actions for each status event:
Apply these settings in any combination to the following statuses:
Vendor Accepted Assignment | Message |
Inspection Scheduled | Resumed |
Inspection Complete | Canceled |
Delayed | Pending Quality Review |
When Use custom comments is selected, it activates the custom comments icon Custom Comments Icon to the right of the drop-down menu beside each status event. Click the icon to enter your custom comments and then click OK. Your custom comments are sent to your client any time that status is applied and synced.
When you are finished configuring your settings, click Save on the lower right of the Sync to VMP window, then click Save again on the upper left of the Status Mapping Configuration area.
How to Configure Vendor Settings
Follow the steps below to configure the distribution of vendor comments:
Click Vendor Settings on the upper right of the Mercury Network (Vendor) column.
Choose one of three actions for each status event:
These settings can be applied in any combination to the following statuses:
Delayed
Comment - Action Required
On Hold
Resumed
Message
Revision Needed
Canceled
When Use custom comments is selected, it activates the custom comments icon to the right of the drop-down menu beside each status event. Click the icon to enter your custom comments and then click OK. Your custom comments are sent to your vendor any time that status is applied and synced.
When you are finished configuring your settings, click Save on the lower right of the Sync to Vendor window, then click Save again on the upper left of the Status Mapping Configuration area.
Outcome
After completing these steps, you will be able to customize how status comments are sent to clients and vendors, including defining custom messages for specific status events. This gives you greater control over order communications, improves clarity for all parties, and ensures status updates are shared exactly as intended.