Overview
Canceling an order in Mercury Network® allows you to stop the appraisal process at any stage, whether or not the vendor has acknowledged the assignment. This feature ensures you can formally document the cancellation and communicate the reason according to your ordering rules.
If you need to cancel an existing order, whether or not it's been acknowledged, you may do so.
Click the status of the order you wish to cancel in the filter list on the left.
Find the order in the list of open orders and double-click it.
Click Set Status in the top toolbar, and select Cancel from the drop-down menu.
In the screen that appears, do one of the following:
If you're using double-blind ordering - Select one of the pre-provided reasons for canceling the order and click OK.
If you're NOT using double-blind ordering - Type a message explaining the reason for canceling and click OK to cancel it.
Outcome
After completing these steps, you will be able to cancel an appraisal order, select or enter an appropriate reason, and update the order status accordingly. The cancellation will be recorded in the order history, ensuring clear documentation and proper communication with the vendor.