---
title: "How to Attach Documents to Orders on Mercury Network®"
slug: "attach-documents-to-orders-1"
tags: ["Mercury Network - Secure", "Mercury Network"]
updated: 2026-05-06T20:41:37Z
published: 2026-05-06T20:41:37Z
canonical: "docs.cotality.com/attach-documents-to-orders-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to Attach Documents to Orders on Mercury Network®

## Overview

Attaching documents to an order allows you to add supporting materials, forms, or reports directly to the appraisal record. Mercury Network® lets you attach documents either by uploading files or by faxing paper documents using DirectFax, keeping all related materials centralized with the order.

---

To attach documents to a Mercury Network® order:

1. Click the status of the order to which you wish to attach documents in the folder list on the left.
2. Find the order in the list of open orders and double-click it.
3. Click **Attach** in the top toolbar.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-ZVES3GOG.png?sv=2026-02-06&spr=https&st=2026-11-06T00%3A21%3A38Z&se=2026-11-06T01%3A21%3A38Z&sr=c&sp=r&sig=Zk09nip%2Fp4cHzbPD0Z3y7sDUAleD2RrVbktJuRrfuKs%3D)
4. In the screen that appears, you can attach documents to the appraisal order either by fax or by directly uploading the files. Choose the type of document you're uploading using the drop-down menu at the top, then choose your upload method below:

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-O47S5UQF.png?sv=2026-02-06&spr=https&st=2026-11-06T00%3A21%3A38Z&se=2026-11-06T01%3A21%3A38Z&sr=c&sp=r&sig=Zk09nip%2Fp4cHzbPD0Z3y7sDUAleD2RrVbktJuRrfuKs%3D)
  1. **Attach paper documents using DirectFax** - Click **Print DirectFax cover sheet**, print the fax cover page that appears, and fax your document to the number listed in the cover sheet with the cover sheet on top. After a few moments, our DirectFax servers will convert your fax to a PDF and attach it to your order.
  2. **Attach existing electronic documents** - Click **Upload documents**, then click **Browse** to the file you wish to attach to your order and click **Open** to attach it. If this document should only be available internally to staff members with rights to the order, check the box to mark the attachment as private before clicking **Upload document**.
5. Once your document is attached to the order, it appears in the **Order Documents** section of the **Documents, Maps, & Stats** panel of order details. There are a few things you can do here.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-MCTW7LBN.png?sv=2026-02-06&spr=https&st=2026-11-06T00%3A21%3A38Z&se=2026-11-06T01%3A21%3A38Z&sr=c&sp=r&sig=Zk09nip%2Fp4cHzbPD0Z3y7sDUAleD2RrVbktJuRrfuKs%3D)
  1. Click any document in the list, to view information about the document in the **Details and Tools** section below.
  2. To open a document, select it from the list and click the open icon in the **Details and Tools** section below. It will open using your PC's default application. So, for instance, if you select a MISMO XML file and click Open, the file might open in Internet Explorer, and a PDF might open with Adobe Reader.
  3. To send a document via SureReceipts, select it from the list and click the SureReceipts icon in the Details and Tools section below. It will open the Send via SureReceipts dialog. There you'll be able to select your contact recipients, select additional documents, and add a message that will display in the body of the e-mail.
  4. To remove the document, select it from the list and click the delete icon in the Details and Tools section.
  5. To mark a document as private so that it is only available internally to staff members with rights to the order, select it from the list and click the mark private icon in the Details and Tools section. If the document was available to others previously, it is removed from any corresponding orders and a document deleted status is added to the order's audit trail.

> [!NOTE]
> **Note**: When MISMO XML files open in Internet Explorer, they're virtually unreadable by most people. If you need a way to view MISMO XML appraisals, contact Client Relations at 1-888-794-0455.

---

## Outcome

After completing these steps, you will be able to attach documents to an order, view and manage those files, share documents securely via SureReceipts, and control document visibility by marking items as private. This ensures all order‑related documents are properly stored, accessible, and tracked in the audit trail.