---
title: "What Clients See After Logging Into Mercury Network®"
slug: "after-your-client-logs-in"
tags: ["Mercury Network - Secure", "Mercury Network"]
updated: 2026-05-14T14:38:15Z
published: 2026-05-14T14:38:15Z
canonical: "docs.cotality.com/after-your-client-logs-in"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cotality.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What Clients See After Logging Into Mercury Network®

## Overview

When clients log in to your XSite using the Client Login option, they are taken to the All Open Orders page, which serves as their main workspace. From this area, clients can place new appraisal orders, view and manage existing orders, and update their account information. This article explains what clients can do from the My Orders and Profile sections after logging in.

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When your client logs in using the Client Login button on your XSite, they'll be taken directly to the All Open Orders page. This page allows them to order a new appraisal, manage existing orders and make changes to their account information.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-QSAOXLL6.png?sv=2026-02-06&spr=https&st=2026-11-06T01%3A58%3A15Z&se=2026-11-06T02%3A58%3A15Z&sr=c&sp=r&sig=2nqruZHhoQ1wdV5DSVhZNDlmOpZEOzaefjATeVKsc74%3D)

Here’s how it works:

1. On the **Orders** screen, the client can see their orders that are open, search for orders, or click on the folders to see their orders according to what status they are in. To place an order, they need to click **New order** in the upper left-hand corner to access the appraisal order form.
2. In the **New Appraisal Order** section, they fill out the order form you have created form them providing the appropriate property and contact information. They will have to address and fill in any field that you have marked as required before they can submit the order. can search existing orders using search terms and drop-downs to filter the results.
3. By default, all open orders are displayed below the search tools in the **All Open Orders** screen. If the client performs a search, the search results will be displayed here instead. To manage the orders displayed in the list, simply double-click the order. Note that the orders in the list can be sorted by clicking the title of any column.

In the Profile tab, your client can make changes to their account information and settings. Here are the options they have:

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-0BY1CBBL.png?sv=2026-02-06&spr=https&st=2026-11-06T01%3A58%3A15Z&se=2026-11-06T02%3A58%3A15Z&sr=c&sp=r&sig=2nqruZHhoQ1wdV5DSVhZNDlmOpZEOzaefjATeVKsc74%3D)

1. In the Contact Information section, there are several fields to fill out:
  1. First and Last name, company name, and title.
  2. E-mail - multiple email addresses can be entered here, and must be separated with a semicolon.
  3. Phone and Fax numbers
  4. Address information
2. In the Company Information section, they an update their company contact information.
3. In the Notifications section, they can choose how they'd like to receive status updates and reports. For each type of notification, they can choose to receive the message e-mail by checking the appropriate box.
4. Your client can change their password by clicking into the Password field. When they do, a new window will open where they'll enter their new password, followed by a confirmation.

![](https://cdn.document360.io/d7730790-9b0e-4a1e-800e-a32628b13559/Images/Documentation/image-3O0P1970.png?sv=2026-02-06&spr=https&st=2026-11-06T01%3A58%3A15Z&se=2026-11-06T02%3A58%3A15Z&sr=c&sp=r&sig=2nqruZHhoQ1wdV5DSVhZNDlmOpZEOzaefjATeVKsc74%3D)

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## Outcome

After reviewing this information, you will understand how clients interact with the All Open Orders and Profile sections of your XSite. You will know how clients place new orders, search and manage existing orders, and update their contact information, notification preferences, and passwords, giving you clear visibility into the client experience on your portal.